Carry-on baggage

【Rules for carry-on baggage】

In addition to personal items such as handbags, cameras and umbrellas, passengers are allowed one item of carry-on baggage. Due to the strengthening of airport security checks and to ensure safety onboard, we ask for your cooperation in keeping carry-on baggage to a minimum.  Any items which exceed the size and weight regulations for carry-on baggage should be checked in at the baggage counter (fee charged).  The size regulations are as follows:

Baggage that requires special attention.
The following items have restrictions when brought onboard.

【Liquids】

There are restrictions on liquids to be carried on board.
Different rules apply for domestic and international flights. Please see below.

<Domestic Flights>
On domestic flights, you are allowed to bring beverages on board.

<International Flights>

■Liquids
On international flights, any liquids in containers larger than 100 ml (3.4 oz) are prohibited on board.
However, liquids are accepted as carry-on under the following conditions:

■Liquids are in containers no larger than 100 ml (3.4 oz.).
･"Liquids" include gels (such as toothpaste and hair gel) and aerosols.

■Those containers are placed in a clear plastic zip-top bag with a maximum volume of 1 liter.
･Liquids cannot be carried on board if the containers are under 100 ml (3.4 oz.) but not placed in a clear plastic bag, or if the bag cannot be sealed.
･Containers larger than 100 ml (3.4 oz.) or without a clear plastic bag will have to be either disposed of, or placed in checked baggage.

■Liquid containers are placed in a clear plastic bag no larger than 20 x 20 cm (8" x 8").
･Plastic bags with bottom gusset cannot be used, since they exceed the maximum volume of 1 liter.

■Only 1 bag per person is allowed on board.
･At security checkpoints, present it for inspection separately from other carry-on baggage.

*As checked baggage, there are no volume limitations on liquids; they can be in containers larger than 100 ml (3.4 oz).
*To prevent confusion and facilitate the screening at security checkpoints, we kindly ask you to place liquids in your checked baggage (your suitcases, etc.) as much as possible.

【Medications】

Passengers who need to administer medication at the airport or on board can bring their medications in their carry-on baggage.
Any medication to be brought on board must have a label providing a pharmaceutical description of it.  Bring all prescribed medications in their original containers.
If your medications need to be kept cool, please discuss options with your pharmacist.  We cannot refrigerate medication for you.  Bring your own container with a cooling agent, such as ice or dry ice.

【Medical equipment】

Please call our Contact Centre.

【Baby formula/baby food】

Passengers traveling with infants are allowed to carry on these items in the amount necessary for the flight without placing them in a clear plastic bag.

【Duty-free items】

Alcoholic beverages purchased at duty-free shops beyond security checkpoints are allowed to be carried on board. However, if you are making a connecting flight, you need to check them after arrival.

【Dangerous goods】

Some items are prohibited from being carried on or checked in.

Explosives (including fireworks), flammable liquids and solids (including matches, lighters and lighter fuels, camping and household stoves with fuel, alcoholic beverages exceeding 70% alcohol by volume), compressed gases (including butane gas cassettes and O2 bottles for sports use and Aerosols (Dust removal)) , poisonous substances (including insecticides), radioactive materials, highly magnetized materials, oxidizing substances, offensive or irritating substances, and any other articles liable to endanger and/or damage the aircraft, persons or properties aboard cannot be brought onboard and cannot be carried as either checked or carry-on baggage.

In addition to the above, there are other items that are not accepted as carry-on or checked baggage.
Other restrictions will be announced later.
Please note that any items you may be carrying that are designated as dangerous goods will be disposed of at security checkpoints.

Note:
These regulations may change without prior notice. For the most up-to-date information, please check here(PDF).

Checked Baggages

In order to enable our customers to select the services they require themselves, the Happy Peach fare (Peach’s basic fare) does not include any checked baggage allowance.
Passengers traveling on the Happy Peach fare will be charged for any checked baggage presented at the airport. If you must check baggage, we recommend that you choose Happy Peach Plus fare which includes a baggage allowance.

Checked baggage can be requested in advance via the Internet at reduced rates. Requests can also be made at the Contact Center and at the airport on the day of travel at higher fees.
Note: Cash is not accepted for payment at airport counters. Only credit cards are accepted.

【How to Check Baggage】

Items of baggage which will not be carried on board should be checked in at the Peach baggage counter.
You can pre-book baggage online or via our call center. At the airport, you will receive your boarding pass from the automatic check-in kiosk. Please present your boarding pass and bags to the attendant at the Peach baggage counter. Hand your baggage to the clerk.
※You can save money by booking baggage online.

It is also possible to check-in your baggage at the airport counter on the day of your departure. After receiving a boarding pass at the automatic check-in kiosks, please present the boarding pass at the Peach baggage counter. Please pay the baggage fee at the counter, and hand your baggage to the clerk. ※Only credit card payment is acceptable at the airport counter.
Passengers will be given a baggage receipt. Please keep this receipt with you until you reclaim your baggage at your destination.

【No baggage transfer】
Currently, Peach only offers point-to-point baggage service. If you have made two separate bookings (e.g. Sapporo-→Osaka (Kansai) →Fukuoka) in the same day, you will need to collect your baggage at each arrival point and re-check-in again.

【Baggage Charges (per baggage)】

Peach's baggage charges vary by Zone (route).
(Items which weighs 20 kg or less and do not exceed the sum of the three dimensions of 203 cm can be checked baggage)

【Heavy Baggage Charges】

Heavy baggage charges must be paid in addition to checked baggage charges for baggage which weighs between 20 kg and 32kg.
Heavy baggage charges are the same for Happy Peach fare and Happy Peach Plus fare.
The charges must be paid for each section of the journey and are quoted in the currency of your first point of origin.

*To pre-purchase heavy baggage allowance, please call to our Contact Center or purchase at airport counter.
*Online booking is not available to add on heavy baggage.

Please check the Heavy Baggage Charges with Checked Baggage Fees.

The following items of baggage cannot be checked in:
Items exceeding the cumulative limitation of 100 kg per passenger
Items of luggage which exceed 32 kg per item.
Items exceeding the total dimension 203cm.

【Sports Equipment Charges】

Sports equipment baggage charges are levied in addition to checked baggage charges for the following types of sporting equipment.
- Golf bags
- Skis and snowboards
- Surfboard and wind-surfboard
- Bicycle

Sports equipment charges are the same for Happy Peach fare and Happy Peach Plus fare.
The charges must be paid for each section of the journey and are quoted in the currency of your first point of origin.

*To pre-purchase sporting equipment allowance, please call our Contact Center or purchase at airport counter.
  Online booking is not available for sporting equipment fees.

Please check the Sports Equipment Charges with Checked Baggage Fees.

The following items of baggage cannot be checked in:
Items exceeding the cumulative limitation of 100 kg per passenger
Sporting equipment weighing more than 20 kg per item.
Items exceeding the total dimension 203cm. Important Notices:
* A maximum of 5 items of checked baggage is allowed, including sports equipment.

【Details of Sports Equipment】

■Golf equipment 
Standard-sized golf bags, each containing golf clubs and 1 pair of shoes, and weighing 20 kg or less, can be checkedas extra sports equipment charge as above.
Be sure to encase the entire golf bag in a protective cover (fabric, nylon, or rigid carrying case) before checking it.

■Skiing/snowboarding equipment 
Each passenger can check 1 pair of skis or 1 snowboard, 1 pair of ski poles, and 1 pair of ski or snowboard boots, as long as they are properly packed and weigh 20 kg or less.

■Surfboard/windsurfing boards 
Surfboard/windsurfing boards (maximum length of 220 cm, maximum weight of 20 kg) can be checked; there will be an extra sports equipment charge per case (each containing up to 2 boards). Sporting equipment weighing more than 20 kg is not accepted.

■Bicycle
Only bicycles which have been stored appropriately in a bicycle case can be checked in.
Peach cannot provide bicycle cases, so passengers should arrange their own before boarding the plane.
Bicycles must be packaged as follows:
・The air must be removed from the tires. The pedals must be removed.
・The handlebars must be fixed parallel to the frame.

Notice:
Unsterilized sweet potatoes, morning glories and the like from Okinawa Prefecture and the Amami Islands, as well as uninspected citrus fruit, orange jasmine and other trees and tree grafts from Okinawa Prefecture, Kikaijima, Okinoerabujima, Tokunoshima and Yoronjima may not be carried aboard or checked in. For more details, please check Plant Protection Station homepage (Japanese only)

【Cautions for checked baggage】

・Could customers with large baggage and excess baggage please arrive at the airport before boarding procedures begin.
・Please note that there may be unavoidable occasions when baggage cannot be checked in, for example as a result of the load to be carried.
・If checked baggage has become damaged, please inform airport staff at your destination immediately after retrieving your baggage. Please note that no compensation for damages will be given if it is not possible to confirm that the damage to the baggage occurred whilst it was under the control of the airline company.
・For baggage and personal belongings, the indemnity is up to ¥150,000 per customer.
・Please declare the damage within 7days of receiving your baggage.
・Peach does not assume liability for the following damage to baggage, although adequate precautions will be taken in their handling.
    ・Damage to baggage from excess weight or over packing
    ・Damage to baggage from owing to defects in the baggage itself such as from normal wear and tear.
    ・Loss of protruding parts such as wheels, straps, hooks, key, handle and name tags.
    ・Minor damage such as scuffs, cuts, dents and dirt.
    ・All damaged baggage claims must be made within 7 days of flight date. Claims made after 7 days will not be accepted.

Please notify Peach staff once you find your baggage is damaged. If you find the damage after you leave airport, please send a e-mail to the address below.

e-mail:kixcbs@flypeach.com

Title of the e-mail should be "Declaration of damaged baggage".
Please attach photos of damaged parts, baggage receipt and your itinerary with your home address, and e-mail to us. Also, please include your name and phone number in the message. We will contact you via phone or email. Please note, declaration must be made within 7 days of receiving your damaged baggage.