In order to make your flight safe and pleasant, we kindly ask you to observe the following guidelines.
No-Smoking Policy On Board
Smoking and use of flammable items is strictly prohibited in all seats including lavatories, as these constitute dangerous fire-hazards.
The triggering of smoke detectors is a serious matter leading to emergency landing at the nearest airport. Tampering with or disabling onboard smoke detectors is a serious crime subject to fines and possible incarceration.
In consideration of other passengers, we have a no-smoking policy that prohibits the use of all types of cigarettes, including electronic cigarettes, smokeless tobaccos, and other flame-free smoking products in the cabin.
Restricted Use of Electronic Devices
The use of electronic/electric devices may interfere with the safe operation of our aircraft and is restricted on board, including while the aircraft is on the ground with the aircraft entry doors closed. Below is a list of electronic devices that are restricted by an ordinance of the Ministry of Land, Infrastructure, Transport and Tourism of Japan.
[From 1st SEPTEMBER,2015]
Use of Mobile Phones On Board
[From 1st SEPTEMBER,2014]
Use of mobile phones set to "flight mode" which do not emit radio waves will be permitted from the time of closing of the passenger door until the completion of landing on the runway.*An announce will be made by cabin attendant.
Please refrain talking on the phone in the cabin.
【Mobile Phones for Kids】
Some of the mobile phones for kids available from NTT DOCOMO, au, and SoftBank have the "Power OFF Notification Setting"; if this is enabled, the phones may still switch on periodically and emit electronic signals even if the power is off.
Since the use of mobile phones that emit electronic signals is prohibited on board, please make sure to perform the "Complete Shutdown" or switch the "Power OFF Notification Setting" to OFF before boarding.
Restrictions on Hazardous Goods
We cannot accept any hazardous goods that are explosive, flammable, harmful to people or other items; they may not be checked in or carried on board.
Some items are prohibited from being carried on or checked in.
For the most up-to-date information, please check here(PDF).
Please note that any items you may be carrying that are designated as dangerous goods will be disposed at security checkpoints.
Stowing Baggage Securely
All carry-on baggage must be stowed under the seat in front of you or in the overhead compartments. Please note that if you are seated in the front row where there is no seat in front of you, you cannot place your carry-on baggage at your feet. If your carry-on baggage cannot be stowed in the aircraft, you will be required to leave it with us as regular checked baggage.
Keeping Seat Belts Fastened At All Times
In case of unexpected turbulence, please keep your seat belt fastened at all times during the flight, even when the seat belt sign is turned off.
Passengers Seated in Emergency Exit Rows
Based on Japanese Aeronautical Regulations (issued April 1, 2009), emergency exit row seats can be assigned to passengers who satisfy all of the requirements below.
The passenger must:
Be 15 years of age or older.
Not accompanying children under 12 years of age.
Not require the assistance of an escort or staff.
Do not have to assist an accompanying passenger in an emergency evacuation.
Is capable of assisting in an emergency evacuation, such as opening or closing an aircraft door.
Not be pregnant with an expected date of delivery up to 28 days.
Can communicate in Japanese or English.
Can understand evacuation procedures and crew's instructions, and can verbally convey such information to other passengers.
*Due to the physical effort required to properly assist the evacuation of an aircraft, it is recommended that pregnant passengers with an expected date of delivery of 29days or more and passengers who use a cane select a seat other than those in the emergency exit row.
We kindly request the assistance of passengers seated in the emergency exit row to enable the passengers to swiftly evacuate the aircraft in case of emergency.
Crew members will provide you the directions to perform some of the following tasks when it is necessary.
Opening Emergency Exit
When evacuation of the aircraft is instructed, check through the window to ensure that there is no fire and the emergency exit window is not submerged in water. Remove the cover, remove the hatch inward by pulling the handle inside, and discard the hatch out of the aircraft.
Assisting Other Passenger in the Evacuation
When the emergency exit is opened and the escape slide fully inflates, slide down and assist other passengers sliding down at the bottom of the escape slide.
From inside the aircraft, guide other passengers to evacuate outside the aircraft in order.
Instruct the other passengers to inflate life vests by pulling the cord, not inside the aircraft but on the wing.
Passenger who do not meet all the conditions above may be required to change seats.
Additionally, any passenger may be asked to change a seat if our staff judges the passenger does not meet all the conditions above for emergency exit row seating.
In this case, seat selection charges will not be refunded.
Passengers seated in emergency exit row seats must stowed all belongings in the overhead compartment.
*For FAQ about emergency exit, please click here.
Disruptive and Unruly Behaviors
To ensure a safe and comfortable flight for passengers on board, a law concerning the “prevention of passenger behavior threatening the safety of the aircraft and its occupants” has been enacted.
The following behaviors in the cabin are prohibited:
- Any behavior that threatens the flight safety
- Any behavior that may cause harm or damage to other passengers or properties on board
- Any behavior disruptive to safety
- Any behavior against rules
Under the amended Aviation Law stipulated during a regular Diet session, the following actions may result in the levy of a penalty of up to ¥500,000 against any offender who continues or repeats these actions after being asked to cease by a uniformed member of the crew.
Smoking in the lavatory.
Use of restricted electronic devices.
Interfering with the duties of the flight attendants or the safety operation of the flight.
Leaving the seat belts unfastened despite the instructions given by the crew.
Refusing to return the seat, tray table, etc. to the original position before take-off or landing.
Blocking evacuation routes with baggage.
Unauthorized operation/displacement of fire extinguishers, emergency alarm systems, life jackets and other emergency equipment as defined in the ordinance.
Unauthorized operation of the systems for controlling opening and closing of the passenger entry doors or emergency exit doors.