5－1 Carry-on Baggage
Q. How much baggage can I bring onboard?
A. In addition to 1 piece of personal items such as handbags, cameras and umbrellas, passengers are allowed one item of carry-on baggage. Any items which exceed the size and weight regulations for carry-on baggage should be handed in at the baggage counter. For more information about carry-on baggage allowance, please see here.
Q. Is there anything that I cannot bring onboard?
A. Some items are prohibited from being carried on or checked in.
Explosives (including fireworks), flammable liquids and solids (including matches, lighters and lighter fuels, alcoholic beverages exceeding 70% alcohol by volume), compressed the gases (including butane gas cassettes and O2 bottles for sports use and Aerosols (Dust removal)) , poisonous substances (including insecticides), radioactive materials, highly magnetized materials, oxidizing substances, offensive or irritating substances, and any other articles liable to endanger and/or damage the aircraft, persons or properties aboard cannot be brought onboard and cannot be carried as either checked or carry-on baggage.
In addition to the above, there are other items that are not accepted as carry-on or checked baggage.
These regulations may change without prior notice. For the most up-to-date information, please check here.
Q. Can I bring beverages onboard?
A. There are restrictions on liquids to be carried onboard.
Different rules apply for domestic and international flights. Please check here.
5－2 Checked-in Baggage
Q. Do you charge for checked baggage?
A. Yes, we charge for all checked baggage, except for the first bag on Happy Peach Plus fares.
Please see baggage fees for more details here.
Q. Are there any restrictions on the weight, size or number of pieces of checked baggage?
A. The weight of each piece of baggage must be 32 kg or less and the sum of its 3 external dimensions must be 203 cm or less.
Also, if the baggage weighs more than 20 kg but less than 32 kg, a separate excess baggage fee will be charged.
We cannot accept the following items of baggage.
(1) Baggage exceeding 100 kg in total for a single passenger.
(2) Large items of baggage that exceed 32 kg per item.
(3) Items for which the sum of the 3 external dimensions exceeds 203 cm.
Please see here for other restrictions on baggage.
Q. Is there any baggage that I cannot check-in?
A. You cannot check-in valuables such as jewelry, securities or cash, and fragile things such as glass products, bottles, cameras, PCs, or watches. Also, you cannot check-in a pet or animal.
In addition, there is a limit hazardous materials and dangerous goods. For more details, please click here.
Besides, some articles may be accepted as checked baggage even though the items are defined as Dangerous Goods. Please refer here for details.
Q. Can I check in golf bags, skis, bicycles, surfboards, etc.?
A. We accept sports equipment such as golf bags, skis, windsurfing equipment, surfboards and bicycles for a fee. However, we cannot accept sports equipment if the weight of an item (or a set) exceeds 20 kg.
Please see here for details.
There are some items of sports equipment which we cannot accept for safety reasons, for example tanks for scuba diving.
Please see here for details.
Q. I want to travel with my pets. How can I do?
A. Pets, insects and all other animals are not permitted on-board, nor can they be checked in.
Q. I paid the checked baggage fee, but I need to change my flight. Do I need to pay the baggage fee again?
A. Yes, if you change your flight, the additional baggage fee is payable and previously paid fees are non-refundable. You can change your flight and add baggage via internet or our Contact Center.
Q. How can I add checked baggage after I purchased the ticket?
A. If you want to add checked baggage after you purchased the ticket, please go to our Manage Booking site from here, or call our contact center. You can also purchase checked baggage at the airport.
Q. I have already paid for check-in baggage fee, but I do not need to check-in the baggage anymore. Can I get refund?
A. No. Baggage is non-refundable.
Q. After your initial booking, can I add options such as seat selection and baggage?
A. If you want to add checked baggage after you purchased the ticket, please go to our Manage Booking site from here , or call our contact center. You can also purchase checked baggage at the airport.
However, if you want to change the amount of checked baggage (ex. from 1 piece to 2 pieces), you cannot do it online. Please call our contact center or go to our airport counter. (changes made via contact center or airport counter would be charged of different change fees.)
Airport counter only accept credit card for payment.
5－3 In case of problems with your baggage.(damaged , forgotten or mistakenly taken baggage, or lost property)
Q. I lost something inside the aircraft, where do I ask for help?
A. If you believe you have lost any property within the aircraft, please send an e-mail to the address below.
Items discovered in airport facilities other than the aircraft may be kept at the airport in which they are found, or at a police station. Please inquire using the relevant contact details.
Mail to: firstname.lastname@example.org
Subject: (Lost and Found) Flight Number/Date <Lost Item>
Please include where the item may have been misplaced, details describing the
item, your name and your phone number.
Peach will reply via email only.
Q. My baggage is damaged, where do I ask for help ?
A. If your baggage is damaged, we will deal with the issue in accordance with our Conditions of Carriage. Please click here for more details.
Q. I have forgotten to retrieve (wrongly taken) my baggage, where do I ask for help ?
A. If you have forgotten to retrieve your baggage or taken the wrong baggage:
Please immediately return to your airport of arrival, and notify a member of staff.
If you cannot return, please send e-mail to the address below.
E -mail address: email@example.com
Title of the e-mail should be " forgotten (mistakenly )baggage ".
Please attach photos of baggage receipt and your itinerary with your home address, and e-mail to us. Also, please include your name and phone number in the message.
※There are possibilities that you cannot receive e-mail from us. Please check it has not been sent to a junk mail folder.