4－1 Carry-on Baggage
Q. How many baggage can I bring onboard?
A. In addition to personal items such as handbags, cameras and umbrellas, passengers are allowed one item of carry-on baggage. Any items which exceed the size and weight regulations for carry-on baggage should be handed in at the baggage counter. For more information about carry-on baggage allowance, please see here.
Q. What is carry-on baggage allowance?
A. Some items are prohibited from being carried on or checked in.
Explosives (including fireworks), flammable liquids and solids (including matches, lighters and lighter fuels, alcoholic beverages exceeding 70% alcohol by volume), compressed the gases (including butane gas cassettes and O2 bottles for sports use and Aerosols (Dust removal)) , poisonous substances (including insecticides), radioactive materials, highly magnetized materials, oxidizing substances, offensive or irritating substances, and any other articles liable to endanger and/or damage the aircraft, persons or properties aboard cannot be brought onboard and cannot be carried as either checked or carry-on baggage.
In addition to the above, there are other items that are not accepted as carry-on or checked baggage.
These regulations may change without prior notice. For the most up-to-date information, please check here.
Q. Can I bring beverages onboard?
A. There are restrictions on liquids to be carried onboard.
Different rules apply for domestic and international flights. Please check here.
4－2 Checked-in Baggage
Q. Do you charge for checked-in baggage?
A. Yes, we charge for all checked-in baggage, except for the first bag on Happy Plus fares.
Please see baggage fees for more details here.
Q. Are there any restrictions on the weight, size or number of pieces of checked baggage?
A. The weight of each piece of baggage must be 32 kg or less and the sum of its 3 external dimensions must be 203 cm or less.
Also, if the baggage weighs more than 20 kg but less than 32 kg, a separate excess baggage fee will be charged.
We cannot accept the following items of baggage.
(1) Baggage exceeding 100 kg in total for a single passenger.
(2) Large items of baggage that exceed 32 kg per item.
(3) Items for which the sum of the 3 external dimensions exceeds 203 cm.
Please see here for other restrictions on baggage.
Q. Is there any baggage that I cannot check-in?
A. You cannot check-in valuables such as jewelry, securities or cash, and fragile things such as glass products, bottles, cameras, PCs, or watches. In addition, there is a limit hazardous materials and dangerous goods. For more details, please click here.
Q. Can I check in golf bags, skis, bicycles, surfboards, etc.?
A. We accept sports equipment such as golf bags, skis, windsurfing equipment, surfboards and bicycles for a fee. However, we cannot accept sports equipment if the weight of an item (or a set) exceeds 20 kg.
Please see here for details.
There are some items of sports equipment which we cannot accept for safety reasons, for example tanks for scuba diving.
Please see here for details.
Q. I want to travel with my pets. How can I do?
A. Pets, insects and all other animals are not permitted on-board, nor can they be checked in.
Q. I paid the baggage fee, but I need to change my flight. Do I need to pay the baggage fee again?
A. Yes, if you change your flight, the additional baggage fee is payable and previously paid fees are non-refundable. Please call our Contact Center to add baggage. This procedure cannot be done on the Internet.
Q. How can I check-in baggage after I purchased the ticket?
A. If you want to check-in baggage or add your baggage after you purchased the ticket, please call our call center.
Q. I have already paid for check-in baggage fee, but I do not need to check-in the baggage anymore. Can I get refund?
A. No. Baggage is non-refundable.
Q. Can I purchase extra baggage at the airport?