Peach Aviation

6. Making a Payment


6.  Making a Payment

Q.How can I pay for my flights?
A.
【Japanese Domestic flights or international flights depart from Japan】
Convenience Store and Internet Banking payments are available only in Japan.

1)If you make a booking online, the following payments are accepted:
・Credit Cards: VISA, Master, JCB, Diners Club
・Convenience Store/ Internet Banking:
You can pay at convenience stores within Japan using multimedia terminals.
Maximum amount payable is 300,000 yen.
Currently, we only support Japanese in the payment instructions on the booking screen.
・Peach Points:Please see here for more information
・China Union pay / Alipay
* Alipay payment is only available after verified your Chinese national identification.
* Unionpay payment requires authentication code receive through SMS (Short Message Service) on your mobile devices. So if you can't receive SMS on your mobile devices, you can't use Unionpay.
* When making payments with PayDollar Payment (China Union Pay or Alipay), please note that if payments are not completed within 24 hours of purchase confirmation, your reservation will be canceled. Even if your payment is completed after 24 hours of purchase confirmation, the flight reservation number in your Peach itinerary cannot be used any more.

2)If you make a booking via Contact Center, the following payments are accepted:
・Credit Cards: VISA, Master, JCB, Diners Club
・Peach Points:Please see here for more information

3)If you make a booking via the Airport Counter, the following payments are accepted:
・Credit Cards: VISA, Master, JCB, Diners Club
・Peach Points:Please see here for more information

4) If you change bookings and need to make additional payments, the following payments are accepted:
・Credit Cards: VISA, Master, JCB, Diners Club
・Peach Points:Please see here for more information

【International flights depart from】
Convenience Store and Internet Banking payments are available only in Japan
1)If you make a booking online, the following payments are accepted:
・Credit Cards: VISA, Master, JCB
・Peach Points:Please see here for more information
・China Union pay / Alipay: Only available when paying in JPY and CNY.
* Alipay payment is only available after verified your Chinese national identification.
* Unionpay payment requires authentication code receive through SMS (Short Message Service) on your mobile devices. So if you can't receive SMS on your mobile devices, you can't use Unionpay.
* When making payments with PayDollar Payment (China Union Pay or Alipay), please note that if payments are not completed within 24 hours of purchase confirmation, your reservation will be canceled. Even if your payment is completed after 24 hours of purchase confirmation, the flight reservation number in your Peach itinerary cannot be used any more.

2)If you make a booking via Contact Center, the following payments are accepted:
・Credit Cards: VISA, Master, JCB
・Peach Points:Please see here for more information

3)If you make a booking via the Airport Counter, the following payments are accepted:
・Credit Cards: VISA, Master, JCB
・Peach Points:Please see here for more information

4) If you change bookings and need to make additional payments, the following payments are accepted:
・Credit Cards: VISA, Master, JCB
・Peach Points:Please see here for more information

※Diners Club is not available outside of Japan

Q. Although I clicked the "Purchase" button, nothing showed my payment has been successful. Should I click again?
A. We understand it may take a long time for the system to respond when it is very busy, however please only click "Purchase" once

Q. What is Peach Points?
A. Passengers are entitled to use Peach Points to pay fares, charges or taxes at a rate determined by Peach. Points may only be used by the Passenger who earned the Points. It may take up to 7 days to issue Peach Points after the request has been made. Points shall be valid and in force for a period of 180 days commencing on the day on when the Points are issued. Points may not be exchanged for cash.

Q. How can I make a convenience store payment?
A. If you book via internet, you can pay at convenience stores within Japan. (some areas and outside of Japan are not available).
You need to complete the payment within twenty-four hours after the online booking. Otherwise your booking will be automatically cancelled. The maximum amount of money that you can pay at one time is 300,000 JPY.

When you select a convenience store payment in the payment page, you will receive a “Customer Number” or “Confirmation number” that is different from the “reservation number” on your ticket. Please write the number down, or forward to your e-mail account by typing your e-mail address in order to complete your payment.

If you do convenience store payment, please ask for your receipt at the convenient store. Peach cannot provide you with a receipt.

Q. I lost “Customer Number/Confirmation Number” that is needed for a convenience store payment.
A. Call to a contact center. However, if it passed over twenty-four hours after your booking, you have to make a new reservation again.

Q. How can I use Peach Points?
A. Peach Points are valid for 180 days from the day Points are issued. Customers who own the Peach Points can use it to pay for fares, fees and charges. Peach Points Number and Security Code are required to use the Points. Please prepare them before you make your reservation.

Click here for the detail of Peach Point.

Q. What is the deadline for payments for each of the payment methods?
A. For credit cards and the use of Peach Points, please make your payment at the same time as the reservation is made. For payment in convenience stores or via Internet banking, you have to complete them within 24 hours of the reservation being made, and more than 72 hours before the scheduled departure time.

Q. Is the credit card information protected?
A. We use SSL (Secure Sockets Layer) encryption technology for our credit card payment page and also for the other pages where personal information is submitted. This makes it possible to encrypt the data flowing on the Internet and to prevent leaks. Please see our privacy policy for details.

Q. I got charged a fee from credit card companies not listed in the itinerary ?
A. When you make a credit card payment, some credit companies charge you an overseas approval fee. This fee is separate from the Peach payment fee. For more details, please contact your credit card company.

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