Peach Aviation

Cancellation/Refunds



Cancellation and Refunds

The rules differ depending on fare types.

“Happy Peach” fares are non-refundable. To cancel “Happy Peach” fares, 100% of total payment applies as a cancellation fee.
To cancel “Happy Peach Plus” ticket, the value of the fare minus the cancellation fee will be refunded as Peach Points. We do not refund to cash or credit card.

For the detail of Peach Point, please click here.

Cancellation fee

Happy Peach Fare: 100% of total payment
Happy Peach Plus Fare: 1,080 yen(per sector per 1 person)

Passenger Facility charge is only refundable if requested in writing within 6 months of date of travel. However, please note that an administration fee of 3,240 JPY will be charged. For more details, please contact our Contact Center.

In case of delay and cancellation of reserved flights due to adverse weather conditions or other disaster

If your reserved flight is cancelled, heavily delayed or postponed due to adverse weather condition (such as typhoon, snowfall, or other act of nature), the following options apply regardless of the fare types.
There will be no cancellation or refund charges.
1、Change to an alternative Peach flight
Please refer to “Change to an alternative Peach flight” as follows.
2、Refund:

  • ・If the original payment was made by a credit card, we will refund to a credit card account or you may request a refund as Peach Points.
  • ・If your original payment was made at convenience store or through internet banking, we will refund to your bank account or as Peach Points.
  • ・If the original payment was made by China Union Pay or Alipay, we will refund to the original China Union Pay or Alipay account, or you may request a refund as Peach Points.
  • ・If your original payment was made by Peach Points, we will refund as Peach Points.
  • ・If your original payment was made by Peach Points and credit card, the amount you have paid by a credit card will be refunded to your credit card account, and the rest of amount will be refunded as Peach Points. You may also request the full amount to refund as Peach Points.

However, any connecting or return flights purchased under separate tickets will not be compensated under any circumstances.

Please be advised that Peach cannot guarantee your connection to onward flights under any circumstances such as heavy delay or flight cancellations.
Please understand that Peach will not transfer to other airlines, nor offer alternate transportation like trains, buses and we will not compensate any other fees for your travel (eg. Accommodation, rental car at travel destination)

For refund application form click here.


In case of delay and cancellation of reserved flights due to aircraft maintenance

If your reserved flight is cancelled, heavily delayed or postponed due to aircraft maintenance, the following options apply regardless of fare types.
There will be no cancellation or refund charges.
1、Change to an alternative Peach flight
Please refer to “Change to an alternative Peach flight” as follows.
2、Refund

  • ・If the original payment was made by a credit card, we will refund to a credit card account or you may request a refund as Peach Points.
  • ・If your original payment was made at convenience store or through internet banking, we will refund to your bank account or as Peach Points.
  • ・If the original payment was made by China Union Pay or Alipay, we will refund to the original China Union Pay or Alipay account, or you may request a refund as Peach Points.
  • ・If your original payment was made by Peach Points, we will refund as Peach Points.
  • ・If your original payment was made by Peach Points and credit card, the amount you have paid by a credit card will be refunded to your credit card account, and the rest of amount will be refunded as Peach Points. You may also request the full amount to refund as Peach Points.

Please be advised that Peach cannot guarantee your connection to onward flights under any circumstances such as heavy delay or flight cancellations.
Please understand that Peach will not transfer to other airlines, nor offer alternate transportation like trains, buses and we will not compensate any other fees for your travel (eg. Accommodation, rental car at travel destination)

For refund application form click here.


Change to an alternative Peach flight

You have a 10 day period to change to an alternative flight. New flight must be rebooked and flown within this 10 day period.
10 day grace period begins the day after original flight date on Peach itinerary.
(Flights can only be changed during contact center and airport counter business hours.)

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