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Peach's Booking-Guide Peach's Booking-Guide

[LCC] Peach's Booking-Guide

Peach Aviation is the only and first LCC (Low Cost Career) in Japan.
We have different features and rules compared to other airline companies, and it enables us to provide such reasonable prices.
Please find out more to make a reservation with good value smartly.
*The information is based on the available flights on December, 2020.

Three things that we would like you to knowThree things that we would like you to know

  • The policy of LCC is

    to choose only necessary things
    and to choose freely

    LCC is mostly focused on its price, but the most different thing from other airline companies is "to choose only necessary things freely."

    Before LCC was introduced

    When purchasing an air ticket, it came with some options and service for everyone. Some people did not check in their baggage and did not need meals on board. On the other hand, the others checked in their baggage and had a meal on board. They all paid the same cost.

    LCC is mostly focused on its price, but the most different thing from other airline companies is to choose only necessary things freely.

    So, LCC

    enabled to provide the least, simple air fare as cheap as possible and add options depending on the necessity.
    We made a style that everyone can freely choose their own combination of good value to avoid a waste.

    simple air fare

    LCC widened options, but they are only options. Other airline companies have its own features and different benefits.
    Why don't you compare airline companies to seek your suitable air ticket? (We will sure do our best to be chosen as your favorite.)

  • The secret of Peach's competitive fare is

    reducing costs thoroughly
    by various means

    LCC stands for Low Cost Carrier, Peach has confidence in pricing.
    As the LCC (Lost Cost Carrier) indicates, the secret is reducing costs thoroughly. In other words, "Economizing"

    Save money and provide lower fare.

    The more company spend, the higher fare to get profit back. Peach enables to lower the fare by reducing expenses.

    Save money and provide lower fare.

    Parking aircraft without using a pushback tractor is one of our cost reduction strategies.

    For example,

    • Not spending much money for advertisement
    • Narrowing the seat space makes extra room to accommodate more seats.
    • Having the same type of aircraft (maintenance fee is saved.)
    • Using inconvenience terminal but it charges lowest.
    • Creating our own check-in machines (Made with cardboard!)
    • Cleaning the office by ourselves

    Parking aircraft in our own way with special technique

    Here are our cost reduction strategies. (And more!)

    With reasonable fares, you can upgrade annual family trip more frequently. The more reasonable fares, the richer hotel you can enjoy.
    The more often visits to your hometown, the longer great time you can have with your family.

    We believe that our challenge of "Economizing" make your trip more free and flexible.

  • Regardless of LCC or Traditional Airline Company

    safety is
    the first priority

    Safety is the most important thing among airline companies regardless of LCC or Traditional Airline Company.

    Also, ensuring the safety is an exception in reducing expenses.

    Peach declare that "Safety is our commitment to the society and also the foundation of our business".
    Safety is absolutely our first priority.
    It is common sense that everyone would not select unreliable Airline even though it offers the best price.

    safety>cost

    One of our safety measures is that all the aircrafts of peach are newly made.(It is the same as new cars) Generally speaking, the life of an aircraft is approximately 20 to 25 years. However, Peach replaces it for about 8 years because it is safer and prevents an airplane from getting damaged. In addition, it saves the cost on maintenance, which is also led to "Economizing". This point is efficient for safety as well as saving. (Needless to say, regardless of newness or oldness, having the proper maintenance is the most important thing.)

    We do not reduce costs of preventing infections, and for both the airport and the inside of the aircraft, we take measures to cope with it.
    Peach's anti-infection measures

    Peach will continue to seek uncompromising, safe operation so that our customers can use us at their ease.

Rules and check-points of bookingRules and check-points of booking

We sum up Frequently Asked Questions (FAQs) of booking, so please check them to make a suitable booking.

  • System of air fare

    When checking the website, why is there a time when a price is cheaper or more expensive?

    Peach's airfare always "changes."

    Prices change day by day depending on the date and the number of seat availability.

    Prices change day by day depending on the date and the number of seat availability.

    "Basically, air fare is cheaper when there are a lot of available seats, and consecutive holidays and weekends tend to be more expensive because these dates are popular.
    Please search the date and timing which you can book with good value."

    graph
  • Necessary cost in addition to air fare

    Why is there extra costs except for air fare? What are they?

    In addition to air fare,
    there is tax/airport fee+payment fee
    +optionn fee

    In order to board, there are some fees except for "air fare."
    These are "airport fee" to use an airport, "tax" like departure tax to use an international flight, and "payment fee" to complete the payment.
    If you add options such as seat selection and checked baggage, these option fees are added to the total cost.
    *Terms and prices differ depending on the airport.

    In order to board, there are some fees except for "air fare."
    These are "airport fee" to use an airport, "tax" like departure tax to use an international flight, and "payment fee" to complete the payment.
    If you add options such as seat selection and checked baggage, these option fees are added to the total cost.
    *Terms and prices differ depending on the airport.

    Not only the LCC but other airline companies also include such above fees. However, they do not state in detail, and Peach details precisely.

    Total payment
  • Kinds of air fare

    I always choose the cheapest one, but is there any difference?

    Peach has three fare types.
    Inclusive options are different.

    Peach has three fare types. Simple Peach has only the air fare. Value Peach has popular options. Prime Peach has more sufficient options.
    The inclusive options are different.
    To review fare types

    Peach has three fare types. Simple Peach has only the air fare. Value Peach has popular options. Prime Peach has more sufficient options.
    The inclusive options are different.
    To review fare types

    Simple Peach does not contain any options, and that is why it is the cheapest. Why don't you choose to add options to Simple Peach or to purchase Value/Prime Peach, which includes options already.
    Please choose the suitable air fare depending on the situation.

    Simple
    Peach
    Value
    Peach
    Prime
    Peach
    Carry-on baggage
    ¥0 ¥0 ¥0
    Checked baggage
    Fee-charging Carrie-case-icon¥0 Carrie-case-iconCarrie-case-icon¥0
    Seat selection
    Fee-charging ○ ◎
    Flight change fee
    Fee-charging ¥0 ¥0
    Peach points refund when cancelling
    × ○
    (Cancellation fee is required.) 
    ◎
  • Can I change the departure date or refund my booking?

    I heard that I cannot change or cancel my booking. Is that true?

    Depending on the ticket fare type, there are things you can and cannot do.

    All bookings are changeable their flight. (Date/Time only)
    Simple peach : fight change fee + price difference
    Value peach and Prime peach : price difference (no flight change fee!)
    The times of fight change is unlimited.
    Value Peach/Prime Peach is applicable for voucher refund (Peachpoints) when you cancel your flights, which can be used for the payment of air tickets.
    However, refunding to the original payment method is available when the reserved flight is cancelled by Peach.
    To review the details of flight change, cancellation, and refund

    All bookings are changeable their flight. (Date/Time only)
    Simple peach : fight change fee + price difference
    Value peach and Prime peach : price difference (no flight change fee!)
    The times of fight change is unlimited.
    Value Peach/Prime Peach is applicable for voucher refund (Peachpoints) when you cancel your flights, which can be used for the payment of air tickets.
    However, refunding to the original payment method is available when the reserved flight is cancelled by Peach.
    To review the details of flight change, cancellation, and refund

    Flight change requires an additional fee for any fare types when it is processed via our contact center or at the airport.

    Therefore, we recommend modifying a booking from our website. Please be noted that fare type change cannot be processed from our website.

    To find out more
    Simple
    Peach
    Value
    Peach
    Prime
    Peach
    Change fee
    (Flight)
    Fee-charging ¥0 ¥0
    Cancel Not Allowed Peach Points Peach Points
  • When a flight is cancelled due to bad weather and so on

    If my flight is cancelled due to typhoon, is the cost refunded?

    Regardless of fare types, air fare can be refundable.

    Due to bad weather etc, if there is a heavy delay or cancellation on the flight, air fare can be refundable regardless of fare types.
    Also, flight transfer within Peach's flights can be available.
    To review the details of cancelled or delayed flights

    Due to bad weather etc, if there is a heavy delay or cancellation on the flight, air fare can be refundable regardless of fare types.
    Also, flight transfer within Peach's flights can be available.
    To review the details of cancelled or delayed flights

    Please note that we cannot compensate reservations of the round trip under separate bookings/ different reference numbers, and we cannot provide accommodation fee and transportation fee.
    Please check those things before booking.

    Refund fee in case of cancellation due to the bad weather etc.

    Simple
    Peach
    Value
    Peach
    Prime
    Peach
    ¥0 ¥0 ¥0
  • Rules of carry-on baggage

    My carry-on baggage is too heavy or too much to bring it on board…!

    You can bring 2 bags onboard, The total weight of both bags must not exceed 7.0kg.

    Regardless of fare types, you can bring two bags, it must weight 7.0kg or less in total. (The sum of three sides is within 115cm)
    If the number of carry-on baggage or the weight is more than the limitation, it has to be checked in.
    Depending on the fare type, the number of free checked baggage differs from 0 to 2.
    To find out more about carry-on baggage
    ■The size and weight of carry-on baggage

    [Size]
    The sum of three sides is within 115cm/ Bags must not exceed 50cm x40cm x 25cm
    [The number of baggage]
    One personal belonging and one baggage (in total, 2 carry-on baggage)
    [Baggage Allowance]
    7.0kg in total of two carry-on baggage
    The size and weight of carry-on baggage

    *The above size includes the attachments such as casters, handle, and pockets.

    7.0kg in total of two carry-on baggage
    The space of overhead bins is limited, and it takes time to store when bringing too much baggage on board.
    In addition, to avoid unfairness, carry-on baggage is free of charge and checked baggage is fee-charging for those who have a lot of baggage.
    7.0kg in total of two carry-on baggage
  • Cautionary points of checked baggage

    My baggage is a bit heavier and bigger…so I can just check it in at the airport, right?

    Checked baggage can be added cheaper online. Purchasing checked baggage online in advance is cheaper.

    When checked baggage is fee-charging, it is more expensive when added at the airport compared to adding online beforehand.
    Please prepare your baggage earlier and add checked baggage online if needed.
    To find out more about checked baggage

    When checked baggage is fee-charging, it is more expensive when added at the airport compared to adding online beforehand.
    Please prepare your baggage earlier and add checked baggage online if needed.
    To find out more about checked baggage

    When checked baggage is over 20kg, heavy baggage fee will be charged.
    Moreover, sports equipment such as golf equipment or bicycle is checked with additional fee regardless of fare types. 
    To find out more

    Adding online in advance (per baggage and in case of domestic flight)
    1,800 JPY
    Applying at the airport counter (per baggage and in case of domestic flight)
    2,900 JPY
  • Cautionary points for seating

    Can I select a seat when doing check-in?

    Seat selection needs to be added in advance if desired.

    In Peach, seat selection is fee-charging. If not selecting, your seat is automatically assigned, and it is not changeable.
    We have four types of seating, and types of free seats are different depending on a fare type. (All types of seats are fee-charging when your fare type is Simple Peach.)
    To find out more about seat selection

    In Peach, seat selection is fee-charging. If not selecting, your seat is automatically assigned, and it is not changeable.
    We have four types of seating, and types of free seats are different depending on a fare type. (All types of seats are fee-charging when your fare type is Simple Peach.)
    To find out more about seat selection

    "Likewise the baggage, to avoid unnecessary cost, seat selection is fee-charging for only requesting customers. Please select a seat in advance if you have a preference of seating like a window or aisle seat or seats next to your company. Selecting a seat online is the best deal!"
    To find out more

    Simple
    Peach
    Value
    Peach
    Prime
    Peach
    Standard Seat
    ¥590 ¥0 ¥0
    Pleasure Seat
    ¥690 ¥0 ¥0
    Smart Seat
    ¥890 ¥890 ¥0
    Fast Seat
    ¥1,390 ¥1,390 ¥1,390

    *Processing online beforehand for domestic flight

  • The differences among four types of seating

    The price is different depending on the location of seats. Why is that?

    The reason is the difference in convenience.

    Fast seat is on the first row and has wide space on footing. Pleasure seat is on the front rows or on the window rows and is good-value.
    Every seating has its own feature, and prices differ.
    To find out more about seat types

    Fast seat is on the first row and has wide space on footing. Pleasure seat is on the front rows or on the window rows and is good-value.
    Every seating has its own feature, and prices differ.
    To find out more about seat types


    Smart seat is from row 2 to row 5 and is on row 12 and row 13 which are exit rows.
    There are regulations for exit rows, but it is popular because of its specious footing

    seat
  • How to book and add options

    I am a bit worried, so I'd like to book over the phone…

    New booking fee / Handling fee will be omitted for online purchase.

    Except for the partial options, booking and adding options can be processed online.
    Calls (Contact center) or airport counter requires additional fees, so we recommend to process online.
    To find out more about fees and charges

    Except for the partial options, booking and adding options can be processed online.
    Calls (Contact center) or airport counter requires additional fees, so we recommend to process online.
    To find out more about fees and charges

    Please contact us on FAQs or live chat if you have any other questions.
    To find out more

    Additional fees for booking and options
  • How to book with good-value

    I'd like to find an air fare with good-value.

    Why don't you use searching by calendar and sale・campaign?

    Peach randomly has sales and campaigns which we sell good-value tickets.
    We announce about it on our email newsletters,so please check it out.

    You can easily scroll through the months to find the cheapest flights by calendar.
    It enables you to find the cheapest flights by date and the applicable dates for sales and campaigns.

    To see applicable sales and campaigns
    There are also special deal for only peach users for hotels and rental cars.
    To check hotels / rental cars
For other FAQs

Thank you very much for reading till here.
Have a nice flight with Peach!

Peach Staff

To search a ticket