• KIXOsaka (Kansai)
  • MMBMemanbetsu
  • KUHKushiro
  • CTSSapporo (Shin-Chitose)
  • SDJSendai
  • KIJNiigata
  • NRTTokyo (Narita)
  • HNDTokyo (Haneda)
  • NGONagoya (Chubu)
  • FUKFukuoka
  • OITOita
  • NGSNagasaki
  • KMIMiyazaki
  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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Flight Handling in Response to Pneumonia Linked to New-type Coronavirus (Last Updated June 28, 2022)

Thank you very much for your continued and loyal support of Peach.

Peach’s handling in regard to this outbreak is as follows.

 

1. Flight Suspensions or Reduction for some flights due to the impact of the New-type Coronavirus

In responding to the impact of the New-type Coronavirus and the decrease of needs of flights, we have decided to temporarily suspend or deduct service for some flights.
We sincerely apologize to all of our customers affected by this decision.

Please check the 'Flight Suspensions or Reduction due to the Impact of the New-type Coronavirus' for more details.
https://www.flypeach.com/en/news/suspension

 

 

2.Special Handling of Air Tickets

For those with reservations on the affected flights, please apply for a refund or transfer to an alternative Peach flight.

 

Please check the 'Flight Suspensions or Reduction due to the Impact of the New-type Coronavirus' for more details.
https://www.flypeach.com/en/news/suspension

 

*Tickets that has been cancelled or changed are ineligible for refund or flight transfer without charge.

 

In the event of the decision of the issuance of a state of emergency is officially announced by the Japanese Government, for tickets arriving at and departing from the eligible areas, we will accept refunds in Peach points or alternative flight transfer. No handling fee will be applied to either refund or flight transfer.

 

 

3. About restrictions on entry to countries due to New-type Coronavirus

Due to the influence of Pneumonia linked to New-type Coronavirus, entry restrictions have been announced.
Please check the website of the government agency in each country/region where you are traveling.

Important Points to Note: Passengers Traveling to/from Japan
 

 

4. Customers and Crew Safety: at the Airports

In order to reassure passengers flying with Peach, the following measures will be taken in the airports of Peach destinations including airports inside Japan.

■Notifications at the Airports by Posters and Announcements
Notifications are made by posters at the check-in counters reminding passengers to inform our staff when feeling unwell.
Announcements are being made at the check-in counters and boarding gates reminding passengers to wear a mask when on-board.
■Wearing of Masks and face shields by Ground Staff
Ground staff will wear masks to give our passengers peace of mind. At some of the airports, ground staff will wear face shields.
■Installation of plastic curtain at the check-in counters
As an additional measure at some airports, plastic curtains will be installed at counters.
 

 

5. Customers and Crew Safety: On-board

■Disinfecting of Cabins
In order to reassure passengers flying with Peach, we are disinfect the following parts of the aircraft when carrying out cabin cleaning on flights departing from Kansai Airport and Narita Airport: Tables, seat equipment such as armrests, toilet door knobs, and other parts with which passenger's hands come into contact.
■In-flight Announcements by Cabin Attendants
On-baord announcements are being made reminding passengers to wear a mask.
■Wearing of Masks and gloves by Cabin Attendants
Cabin attendants have been wearing masks and gloves on board to reassure passengers who are using our services.

 

6. On-board Air Circulation and Hygiene

Peach has installed the latest filters* on the air conditioning systems of all its aircraft.
Through these filters, purified air and air from outside the aircraft is provided into the cabin.
This air is then expelled from the aircraft, meaning that all the air in the cabin is refreshed approximately every 3 minutes.

*High-efficiency particulate air (HEPA) filter: A high-performance filter that removes 99.97% of 0.3 μm particles.
 

 

7. Distribution of "Health Cards" Created by the Japanese Ministry of Health, Labour and Welfare and Quarantine Stations

A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers.
 

 

8. Transportation of Sanitizing Products

Spatial sanitization products used as precautions against infection of new coronavirus etc. may not be transported by aircraft.

-Items example
Taiko Pharmaceutical Co., Ltd.
Cleverin (Stand type, Pen type, hook type) etc.

Please contact our staff if you have any questions. We appreciate for your understanding and cooperation in safe operation.

 

June 28, 2022
Peach Aviation Limited