• KIXOsaka (Kansai)
  • KUHKushiro
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  • ICNSeoul (Incheon)
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  • KHHKaohsiung
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  • PVGShanghai (Pudong)
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Flight Handling in Response to Pneumonia Linked to New-type Coronavirus(Last Updated September 10, 2020)

Thank you very much for your continued and loyal support of Peach.


Since last December, there have been multiple reports of pneumonia outbreaks linked to a new type of coronavirus.
Peach’s handling in regard to this outbreak is as follows.


1. Flight Suspensions or Reduction for some flights in response to the spread of the New-type Coronavirus
In responding to the spread of the New-type Coronavirus, we have decided to temporarily suspend or deduct service for some flights and have applied to the Ministry of Land, Infrastructure, Transport and Tourism for the change of the flight schedule plan.
We sincerely apologize to all of our customers affected by this decision.

Please check the 'Flight Suspensions or Reduction for some flights in response to the spread of the New-type Coronavirus' for more details.
https://www.flypeach.com/en/news/suspension



2.Special Handling of Japan Domestic Flights
For those with reservations on the affected flights, please apply for a refund or transfer to an alternative Peach flight.

Please check the 'Flight Suspensions or Reduction for some flights in response to the spread of the New-type Coronavirus' for more details.
https://www.flypeach.com/en/news/suspension

*Tickets that has been cancelled or changed are ineligible for refund or flight transfer without charge.


3. Special Handling of International Air Tickets
For those with reservations on the affected flights, please apply for a refund or transfer to an alternative Peach flight.

Please check the 'Flight Suspensions or Reduction for some flights in response to the spread of the New-type Coronavirus' for more details.
https://www.flypeach.com/en/news/suspension

*Tickets that has been cancelled or changed are ineligible for refund or flight transfer without charge.

■Regarding Refund or Transfer to an Alternative Peach Flight
①Refund
Affected customers may apply for a refund through the Peach website. Please access the URL below for refund application through the “Manage Booking” page.

*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.
*No handling fee will be charged for this refund application.

Manage Booking Page  https://ezy.flypeach.com/en/manage/manage-authenitcate

② Transfer to an Alternative Peach Flight of the Same Route (No Change in Origin and Destination)
Affected customers may apply for a flight transfer to an alternative Peach flight of the same route(no change in origin and destination) through Peach website. Please access to below URL for flight transfer application through the “Manage Booking” page.

*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.
*No handling fee is required for this flight transfer application.

Manage Booking Page  https://ezy.flypeach.com/en/manage/manage-authenitcate



4. About restrictions on entry to countries due to New-type Coronavirus
Due to the influence of Pneumonia linked to New-type Coronavirus, entry restrictions have been announced.
Please check the website of the government agency in each country/region where you are traveling.

< Japan >
Ministry of Justice website (About restrictions on enrty)
http://www.moj.go.jp/EN/nyuukokukanri/kouhou/m_nyuukokukanri01_00003.html

・Ministry of Health, Labor and Welfare (About strengthening quarantine)
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/newpage_00032.html

・Note: Passengers Traveling from Taiwan to Japan (Last Updated September 10, 2020)
https://www.flypeach.com/en/mp/others/information_crossborder

< Korea >
・Ministry of Health and Welfare website
http://www.mohw.go.kr/eng/nw/nw0101ls.jsp?PAR_MENU_ID=1007&MENU_ID=100701

< China >
・The State Council The People’s Republic of China website
http://english.www.gov.cn/premier/news/

< Hong Kong >
・Hong Kong Special Administrative Region official website
https://www.info.gov.hk/gia/general/today.htm

< Taiwan >
・Taiwan Centers for Disease Control website
https://www.cdc.gov.tw/En

・Note: Passengers Traveling to Taiwan(Last Updated September 10, 2020)
https://www.flypeach.com/en/mp/others/information_crossborder

< Thailand >
・Department of Disease Control website
https://ddc.moph.go.th/viralpneumonia/eng/index.php


5. Customers and Crew Safety: at the Airports
In order to reassure passengers flying with Peach, the following measures will be taken in the airports of Peach destinations including airports inside Japan.

■Notifications at the Airports by Posters and Announcements
Notifications are made by posters at the check-in counters reminding passengers to inform our staff when feeling unwell.
Announcements are being made at the check-in counters and boarding gates reminding passengers to wear a mask when on-board.
■Wearing of Masks and face shields by Ground Staff
Ground staff will wear masks to give our passengers peace of mind. At some of the airports, ground staff will wear face shields.
■Installation of plastic curtain at the check-in counters
As an additional measure at some airports, plastic curtains will be installed at counters.


6. Customers and Crew Safety: On-board
■Disinfecting of Cabins
In order to reassure passengers flying with Peach, we are disinfect the following parts of the aircraft when carrying out cabin cleaning on flights departing from Kansai Airport and Narita Airport: Tables, seat equipment such as armrests, toilet door knobs, and other parts with which passenger's hands come into contact.
■In-flight Announcements by Cabin Attendants
On-baord announcements are being made reminding passengers to wear a mask.
■Wearing of Masks and gloves by Cabin Attendants
Cabin attendants have been wearing masks and gloves on board to reassure passengers who are using our services.
■Temporary Suspension of In-flight Shopping Services
Effective from 9th March, all in-flight shopping services will be temporarily suspended on all routes. Please prepare your own drinks before boarding.


7. On-board Air Circulation and Hygiene
Peach has installed the latest filters* on the air conditioning systems of all its aircraft.
Through these filters, purified air and air from outside the aircraft is provided into the cabin.
This air is then expelled from the aircraft, meaning that all the air in the cabin is refreshed approximately every 3 minutes.

*High-efficiency particulate air (HEPA) filter: A high-performance filter that removes 99.97% of 0.3 μm particles.


8. Distribution of "Health Cards" Created by the Japanese Ministry of Health, Labour and Welfare and Quarantine Stations
A health card created by the Japanese Ministry of Health, Labour and Welfare and quarantine stations entitled "Novel Coronavirus Infection Occurring in Wuhan City, China" is being distributed on board to passengers.


9. Transportation of Sanitizing Products
Spatial sanitization products used as precautions against infection of new coronavirus etc. may not be transported by aircraft.

-Items example
Taiko Pharmaceutical Co., Ltd.
Cleverin (Stand type, Pen type, hook type) etc.

Please contact our staff if you have any questions. We appreciate for your understanding and cooperation in safe operation.

(Last Updated September 10, 2020)