• KIXOsaka (Kansai)
  • KUHKushiro
  • CTSSapporo (Shin-Chitose)
  • SDJSendai
  • KIJNiigata
  • NRTTokyo (Narita)
  • HNDTokyo (Haneda)
  • MYJMatsuyama / Ehime
  • FUKFukuoka
  • NGSNagasaki
  • KMIMiyazaki
  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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出発日
 
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Flight Suspensions or Reduction for some international flights in response to the spread of the New-type Coronavirus

Thank you very much for your continued and loyal support of Peach.

In responding to the spread of the New-type Coronavirus, we have decided to temporarily suspend or deduct service for some international flights and have applied to the Ministry of Land, Infrastructure, Transport and Tourism for the change of the flight schedule plan.

We sincerely apologize to all of our customers affected by this decision.

For those with reservations on the affected flights, please apply for a refund or transfer to an alternative Peach flight.
Please refer to the corresponding procedure for refund or transfer to an alternative Peach flight as described below.

※For information on our special handling about the flights under operation, please see below URL.
https://www.flypeach.com/en/news/20200130


■ Suspended flights

※"=" mark stands for a round trip.


■ Regarding Refund or Transfer to an Alternative Peach Flight

①Refund
Affected customers may apply for a refund through the Peach website. Please access the URL below for refund application through the "Manage Booking" page.

*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.
*No handling fee will be charged for this refund application.

< Manage Booking Page >
https://ezy.flypeach.com/en/manage/manage-authenitcate

② Transfer to an Alternative Peach Flight of the Same Route (No Change in Origin and Destination)
Affected customers may apply for a flight transfer to an alternative Peach flight of the same route(no change in origin and destination) through Peach website. Please access to below URL for flight transfer application through the "Manage Booking" page.

・Alternative flight options
Available period: Until 20th April, 2020
Available alternative flights: Same routes as original booking

*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.
*No handling fee is required for this flight transfer application.

< Manage Booking Page >
https://ezy.flypeach.com/en/manage/manage-authenitcate

Please understand that Peach will not transfer to other airlines, nor offer alternate transportation like trains, buses and we will not compensate any other fees for your travel (e.g. Accommodation, rental car etc).

We deeply apologize for the inconvenience caused as a result of this flight suspension.


【For Customer Enquiries】

Operating Hours : 9:00am to 6:00pm (Japan Time / Year-Round)
■ By Live chatting (free of charge)
https://support.flypeach.com/hc/en-us/categories/115000263233
■ By Phone (toll call)
+81-3-6731-9241
(Calling from Japan) 03-6731-9241 


12th February 2020
Peach Aviation Limited