Flight Suspensions or Reduction due to the Impact of the New-type Coronavirus (Last Updated September 15, 2022) 

Thank you very much for your continued and loyal support of Peach.

Due to the Impact of the New-type Coronavirus, we have decided to temporarily suspend or reduce service on a part of our routes.

We sincerely apologize to all of our customers affected by this decision.

For those with reservations on the affected flights, please apply for a refund. (For Japan domestic flights, transfer to an alternative Peach flight is also available)
No handling fee will be applied to either refund or flight transfer.

■How to confirm the flight status of a booking, please see here.

※For information on our special handling about the flights under operation, please see below URL.
https://www.flypeach.com/en/news/20200130

Regarding the confirmation and application method of suspended flights or flights eligible for special handling, please find as below.

List of Suspended Flights

Please find the list of suspended flights from below.

*Regarding the method to confirm a suspended flight, a cancelled flight or a flight eligible for refund/flight transfer, please see here.

*Last Updated September 15, 2022

How to confirm a suspended flight, a cancelled flight or a flight eligible for special handling

You can confirm whether your booked flight is a suspended flight, a cancelled flight or a flight eligible for special handling by the procedures as below.

1. STEP 1. Make a booking search at the "Manage Booking" site.

   Please prepare the booking number and one of the passengers' family name (not the full name) for this search. (A registered Peach account holder can also check by logging-in to the Peach account using a PC)

   • PC screen image
   • Mobile screen image

2. STEP 2. To confirm the "Notice of transfer or refund of booking flight" notification message for an eligible flight.

   ■　In case of a suspended flight or a cancelled flight

   ①In case the flight being searched is suspended or cancelled, the status will be shown as "Cancelled" on top of the departure date.
   
   ②Please choose whether to transfer to an alternative Peach flight or to refund for this affected flight.
   *No handling fee required for this flight transfer/refund application.

   • PC screen image
   • Mobile screen image

   ■　In case of a significantly delayed flight or a flight eligible for special handling

   ①①In case the flight being searched is significantly delayed or eligible for special handling, the status will be shown as "Schedule Change" on top of the departure date.
   ②Please choose whether to depart as scheduled, to transfer to an alternative Peach flight or to refund for this eligible flight.
   *No handling fee required for this flight transfer/refund application.

   • PC screen image
   • Mobile screen image

Regarding Refund or Transfer to an Alternative Peach Flight

Refund or flight transfer application can be made through the “Manage Booking” page of Peach website.

① Refund
　 *No handling fee will be charged for this refund application.
　 *The refund application period：Within 30 days since the original departure date

② Transfer to an Alternative Peach Flight of the Same Route (No Change in Origin and Destination)
　*No handling fee is required for this flight transfer application.
　*Transfer acceptance period：within 10 days counted from the next day of your original departure date
　*Eligible period for alternative flight departure date:
　　Japan Domestic Flights：Until November 30, 2022
　　International Flights：Not applicable, refund only

< Manage Booking Page >
https://manage.flypeach.com/en/manage/retrieve-booking
*For log-in, please prepare the booking reference number and one of the customer’s names (family name only) of booking.

Please understand that Peach will not transfer to other airlines, nor offer alternate transportation like trains, buses and we will not compensate any other fees for your travel (e.g. Accommodation, rental car etc).
We deeply apologize for the inconvenience caused as a result of this flight suspension.

For Customer Enquiries

Operating Hours : 9:00am to 6:00pm (Japan Time / Year-Round)
■ By Live chatting (free of charge)
https://support.flypeach.com/hc/en-us/categories/115000263233
■ By Phone (toll call)
+81-3-6731-9241
(Calling from Japan) 03-6731-9241　
 

September 15, 2022
Peach Aviation Limited