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>> For Passengers Who Are Flying to/from Osaka Kansai Airport

>> For Passengers Who Are Flying to/from New Chitose Airport/Kushiro Airport



For Passengers Who Are Flying to/from Osaka Kansai Airport

Due to Typhoon-21 “Jebi” occurred on September 4, Osaka Kansai Airport is now closed.
Therefore, part of the flights to/from Osaka Kansai Airport have been canceled.
We apologize for the inconvenience caused to all customers.
Being the airline based in Osaka Kansai Airport, Peach aim to resume operation as early as we can, according to the recovery condition of the airport on its facilities and transportation.

Within the below mentioned period, for customers who have reserved a Peach ticket departing or arriving at Osaka Kansai Airport, no matter the operation status of flight, we will accept ticket refund application.

【Eligible Flights】
All flights departing or arriving at Osaka Kansai Airport during the period 5September,2018 (Wed) to 11September,2018 (Tue).

【Application of Flight Change or Refund】
◼︎Cancelled Flights
Please apply change to an alternative Peach flight or refund through Peach website.
 
◼︎Not Cancelled Flights
Please apply ticket refund through an application form. For application please choose as below:
- Application by PC
https://www.flypeach.com/pc/en/form/irefund
- Application by Smartphone
https://www.flypeach.com/sp/en/form/irefund


【Eligible Application Period】
6September,2018 (Thu) to 31December,2018 (Mon)

【Latest Flight Status】
The telephone lines are currently very busy. You can obtain the latest flight status through Peach website. For the latest flight status, please find it from the “Flight Status” page of Peach website.
  
【Contact Centre】
<Operation Hours> 9:00-18:00 (Local Time, operates year round)
■ Application by On-line Chat (Free of Charge) 
https://support.flypeach.com/hc/en-us/categories/115000263233
■Application by Phone (Toll Call)
Calling from Japan: 03-6731-9241
Calling out of Japan: +81-3-6731-9247




For Passengers Who Are Flying to/from New Chitose Airport/Kushiro Airport

An earthquake occurred in Hokkaido area on September 6. We would like to express our deepest sympathy to the victims, and wish for a soon recovery and well-beings to all being affected in the earthquake.

Within the below mentioned period, for customers who have reserved a Peach ticket departing or arriving at either New Chitose Airport or Kushiro Airport, no matter the operation status of flight, we will accept ticket refund application.

【Eligible Flights】
All flights departing or arriving at either New Chitose Airport or Kushiro Airport during the period 6September,2018 (Thu) to 11September,2018 (Tue).

【Application of Flight Change or Refund】
◼︎Cancelled Flights
Please apply change to an alternative Peach flight or refund through Peach website.
 
◼︎Not Cancelled Flights
Please apply ticket refund through an application form. For application please choose as below:
- Application by PC
https://www.flypeach.com/pc/en/form/irefund
- Application by Smartphone
https://www.flypeach.com/sp/en/form/irefund

【Eligible Application Period】
6September,2018 (Thu) to 31December,2018 (Mon)

【Latest Flight Status】
The telephone lines are currently very busy. You can obtain the latest flight status through Peach website. For the latest flight status, please find it from the “Flight Status” page of Peach website.
  
【Contact Centre】
<Operation Hours> 9:00-18:00 (Local Time, operates year round)
■ Application by On-line Chat (Free of Charge) 
https://support.flypeach.com/hc/en-us/categories/115000263233
■Application by Phone (Toll Call)
Calling from Japan: 03-6731-9241
Calling out of Japan: +81-3-6731-9247