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Extension of Refund / Flight Change Application Period due to Cancellation


Firstly, we apologize for the inconvenience caused to all of our valued customers and related parties regarding flight cancellations due to Typhoon-21 and the Hokkaido Eastern Iburi Earthquake.
Recently, our contact center has been receiving a larger than normal volume of enquiry calls causing the hotline to remain very busy.
We sincerely apologize to each user whom are having trouble connecting to our hotline service.

In line with this situation, we will extend the eligible application period for the customers who are eligible for a refund or flight change due to heavy delays or cancellation of Peach flights. This is applicable to flight departure dates within the period of 1st July,2018 to 30thSeptember,2018. The details are as below:

■New Application Deadline for Refund / Change of Alternative Peach Flight

The end of the month, 2 months ahead of the original departure date E.g. Original Departure Date: 5th July,2018 à New Application Deadline: 30th September,2018

■For Date Changes on Alternative Peach Flight

Any eligible flight available by the above application deadline.
Hint: You may apply for a refund or flight change yourself via the Peach website.

※ For customers who purchased a Peach ticket via travel agencies, please consult your travel agency within the application deadline.
※ For customers who have purchased insurance with your Peach booking, regarding the refund of insurance monies, please consult your insurance company individually.


For refund / change of alternative Peach flight please click here:


Again, we sincerely apologize to everyone being affected due to the inconvenience this has caused.