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The Special Handling Policy and Extension of Application Period for Refund / Flight Change for Passengers Affected by Typhoon-21 “Jebi” and the Hokkaido Eastern Iburi Earthquake

We would like to express our deepest sympathy to the victims in the Hokkaido Eastern Iburi Earthquake, and wish for a soon recovery and well-beings to all being affected.

Furthermore, we apologize for the inconvenience caused to all of our valued customers and related parties regarding the flight cancellations due to Typhoon-21 “Jebi” and the Hokkaido Eastern Iburi Earthquake.

For the affected passengers due to Typhoon-21 “Jebi” and the Hokkaido Eastern Iburi Earthquake, Peach has the special handling policy regarding the Refund / Flight Change Application Period as mentioned below.

>>For Passengers Who Are Flying to/from Osaka Kansai Airport, New Chitose Airport or Kushiro Airport
>>Extension of Refund / Flight Change Application Period due to Cancellation


■ For Passengers Who Are Flying to/from Osaka Kansai Airport, New Chitose Airport or Kushiro Airport

Within the below mentioned period, for customers who have reserved a Peach ticket departing or arriving at Osaka Kansai Airport, New Chitose Airport or Kushiro Airport, no matter the operation status of flight, we will accept ticket refund application.

[Eligible Flights]
- All flights originally scheduled to depart or arrive at Osaka Kansai Airport during the period 5th September,2018 (Wed) to 11th September,2018 (Tue).
- All flights originally scheduled to depart or arrive at New Chitose Airport or Kushiro Airport during the period 6th September,2018 (Thu) to 11th September,2018 (Tue).

[Application of Flight Change or Refund]
◼︎Cancelled Flights
Please apply change to an alternative Peach flight or refund through Peach website.

◼︎Not Cancelled Flights
Please apply ticket refund through an application form. For application please choose as below:
- Application by PC
https://www.flypeach.com/pc/en/form/irefund
- Application by Smartphone
https://www.flypeach.com/sp/en/form/irefund

[Eligible Application Period]
Valid by 31December,2018 (Mon)


■ Extension of Refund / Flight Change Application Period due to Cancellation

Our contact center is receiving a larger than normal volume of enquiry calls causing the hotline to remain very busy. We sincerely apologize to each user whom are having trouble connecting to our hotline service.

In line with this situation, we will extend the eligible application period for the customers who are eligible for a refund or flight change due to heavy delays or cancellation of Peach flights. This is applicable to flight departure dates within the period of 1st July,2018 to 30th September,2018. The details are as below:

[New Application Deadline for Refund / Change of Alternative Peach Flight]
The end of the month, 2 months ahead of the original departure date
E.g. Original Departure Date: 5th Semtember,2018 → New Application Deadline: 30th November,2018

[For Date Changes on Alternative Peach Flight]
Any eligible flight available by the above application deadline.
Hint: You may apply for a refund or flight change yourself via the Peach website.

* For customers who purchased a Peach ticket via travel agencies, please consult your travel agency within the application deadline.
* For customers who have purchased insurance with your Peach booking, regarding the refund of insurance monies, please consult your insurance company individually.

For refund / change of alternative Peach flight please click here:


■ For Contact to Peach

[Contact Centre]
<Operation Hours> 9:00-18:00 (Local Time, operates year round)

■ Application by On-line Chat (Free of Charge)
https://support.flypeach.com/hc/en-us/categories/115000263233

■ Application by Phone (Toll Call)
Calling from Japan: 03-6731-9241
Calling out of Japan: +81-3-6731-9241