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Apology and Report of Theft of Employee’s Notebook Computer
with Customers’ Personal Information


On Friday, the 1st June, 2018 while on their way home, one of our employees had a case containing a notebook computer and other material stolen from them in a bag-snatching incident. Unfortunately, the notebook computer contained work-related documentation of some of our customers’ personal information.

We would like to express our deepest apology to our valued customers and all related parties for the trouble and inconvenience caused as a result of this incident.

A report of the theft has been filed with local police and we are cooperating with them in the hopes of recovering the lost notebook computer. In the meantime, we are liaising closely with the related government agencies in measures to avoid leakage of customers’ personal information. As of this writing, there have been no reports indicating the leakage or the illicit use of the information that was contained in the stolen computer.

We take this incident very seriously and are undertaking a full internal review of our information security management processes as well as conducting the re-education and instruction of all Company employees, in order to prevent any similar event in the future.


[The information that was contained in the stolen computer]

Passport information (Name, Date of Birth, Gender, Passport Number, Passport Validity, Region of Issuance, Nationality) of Customers who flew on 6 Flights Departing on 2nd June, 2018 as follows:

・ Departed from Osaka (Kansai International Airport) – for Seoul (Incheon International Airport) Peach Flight No. MM001, MM005, MM009, MM011
・ Departed from Osaka (Kansai International Airport) – for Pusan (Gimhae International Airport) Peach Flight No. MM015
・ Departed from Okinawa (Naha Airport) – for Seoul(Incheon International Airport) Peach Flight No. MM905

*The above personal information does not include payment details such as credit card numbers, banking information, etc.
*We will make direct phone calls to all the involved customers and explain the details of this case.


6th June, 2018
Peach Aviation Limited