Compensation Policy & Guidelines

If your flight is significantly delayed or cancelled due to reasons within Peach's control, such as an aircraft malfunction, and you incur accommodation or transportation expenses - for example, when using alternative transportation, when public transport is unavailable from the arrival airport to your destination, or when an overnight stay is required before your rescheduled flight - Peach will reimburse these expenses in accordance with our compensation policy.

Notes
・Eligible customers will be notified by email or by a Peach representative.
・As a general rule, receipts are required when submitting a claim.
・Please submit your claim within 30 days of your booked flight's scheduled departure date. Claims submitted after the deadline cannot be accepted.

Accommodation and Transportation Expense Compensation

Reason for significant delay/cancellation: Delays or cancellations due to reasons within Peach’s control Responsibility for Accommodation & Transportation Expenses *
Reasons within Peach’s control Accommodation and transportation expenses reimbursed by Peach
Unexpected circumstances,
such as severe weather or airport congestion		 Coverage: Accommodation and transportation expenses are the responsibility of the customer.

*Accommodation and transportation expense reimbursement (subject to the maximum limit) applies only if your flight is significantly delayed or cancelled due to reasons such as an aircraft malfunction occurring within 24 hours before the scheduled departure time.
*This does not apply where otherwise required under applicable local laws.

Compensation Details
(Amount and Conditions)

Compensation Amount
Japan Domestic flights Up to 10,000 JPY
International flights Up to 20,000 JPY

Compensation Eligibility

Accommodation and transportation expenses incurred as a result of a significant flight delay or cancellation.

Applies when using alternative public transport (e.g., other airlines, Shinkansen, or limited express trains).

If your booked flight is significantly delayed or cancelled and you travel using another scheduled public transportation service, such as another airline, the Shinkansen or a limited express train, Peach will reimburse your transportation and accommodation expenses incurred between the departure airport and the arrival airport, in accordance with our compensation policy.

For ticket refund procedures, please refer to "How to Change or Request a Refund for Tickets Affected by a Cancellation or Significant Delay".
For information on how to submit a claim, please refer to "How to Apply".

Tickets Purchased Through a Travel Agency
The above compensation policy applies. However, for ticket refunds, please contact the travel agency from which you purchased your ticket.

If you are rebooked on a Peach flight and scheduled public transportation is no longer available from the arrival airport to your destination (domestic flights Only)

If, as a result of being rebooked, you arrive at the destination airport late at night or at a time when scheduled public transportation is no longer available, Peach will reimburse your transportation and accommodation expenses to your destination in accordance with our compensation policy.

If your rebooked flight departs the following day or later and an overnight stay is required

When a flight delay or cancellation requires taking a rescheduled flight the following day or later, resulting in missed public transport and an necessary hotel stay, Peach will cover your accommodation and ground transit costs under our policy.

If public transport is no longer available (Japan domestic flights only)

If your flight arrives late and public transport is no longer available from the arrival airport, for example because you arrive late at night, Peach will reimburse your accommodation and transportation expenses to your destination in accordance with our compensation policy.

If you miss your connecting flight and an overnight stay is required (Peach connecting flights under the same reservation number only)

If your booked flight is delayed or cancelled and you miss your connecting flight, resulting in an overnight stay, Peach will reimburse your accommodation and ground transportation expenses in accordance with our compensation policy.

How to Apply

You can apply via our official website.

*Swipe horizontally to view more.

Country/Region of Residence Notes
For all customers
  • Before submitting your claim, please prepare your booking information (travel date, flight number and reservation number), together with receipts for your accommodation and transportation expenses in PDF or PNG format.
  • If you have a single receipt covering multiple travelling companions, you may submit one claim for up to 9 passengers, including the primary passenger.
  • If the compensation details (eligible flight, incident or compensation amount) differ, each passenger must submit a separate claim.
  • Infants travelling without a seat are not eligible for compensation.
  • Payments are usually processed within 3 weeks of application. However, during periods when significant delays or cancellations affect a large number of flights, processing may take up to 1 to 2 months.
Residents of Japan
  • Instructions for receiving your compensation will be sent separately from "no-reply@cashpost.jp". If you have enabled domain or spam email filters, please ensure emails from this address can be received.
Residents Outside Japan
  • The compensation will be transferred to your designated bank account.
  • If you choose to receive payment in a currency different from that shown on your receipt, Peach's exchange rate at the time of processing will apply. Please note that exchange rate fluctuations may result in a difference between the amount shown on your receipt and the amount you receive.

Please check the box to continue.

Please access the compensation application form here.
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