Notice regarding Peach connecting flights

Regarding Peach connecting flights

Transferring between Peach flights requires check-in, checking-in & collecting your baggage and security check (including passport control for international flight) for each flight at each airport.

• Peach does not have transit counters does not offer boarding services for connecting flights at the gate.

• Domestic Flight → Domestic Flight

  Sapporo (Shin-Chitose) → Osaka (Kansai) → Okinawa (Naha)

  

  You will need to collect your baggage at arrival airport and check-in, check-in baggage, security check and passport control again.

• Domestic Flight → International Flight

  Fukuoka → Okinawa (Naha) → Taipei (Taoyuan)

  

  You will need to collect your baggage at arrival airport and check-in, check-in baggage, security check again.

• International Flight → Domestic Flight

  Seoul (Incheon) → Osaka (Kansai) → Sendai

  

  You will need to collect your baggage at arrival airport and check-in, check-in baggage, security check and passport control again.

Recommended connecting flight times

For worry-free travel, Peach sets these required connecting flight times when transferring from one Peach flight to another.When making a reservation, please ensure that the connecting time is longer than the required connecting time.

• Please be advised that you are responsible for choosing flights that give you enough time for transferring between Peach flights and flights on other airlines.
• Reservation changes can be made at the “Manage Booking” page of flypeach.com, even for those that do not fulfill the required connecting flight time. Please be aware of the connecting time advised above when choosing your new flight and give yourself enough time for each subsequent flight.

In case you are unable to make a connection to next Peach flight due to a delay or cancellation of a Peach flight

If you are unable to depart or make a connection due to a Peach flight delay or cancellation, please refer to the following.

• If you are unable to depart or connect to a Peach flight with the same reservation number due to a significant delay* or cancellation of your Peach flight.

  *If you are unable to depart or make a connection due to a significant delay or cancellation of a Peach flight, we will take one of the following measures only for the Peach flight with the same reservation number as the flight that was significantly delayed or canceled.
  *If a delay of one hour or more for domestic flights and two hours or more for international flights is determined by the start of check-in, it will be treated as a significant delay. If a significant delay is determined after check-in has started, handling of your ticket will be advised at the airport.

  • Transfer to Peach flights for unused segments
  • Refund unused segments
  • Partial refund for flights that have not been flown, and re-booking to later date of remaining flights

• If you are unable to depart or connect to a Peach flight with the same reservation number due to delay of your Peach flight.

  If you cannot make a connection due to a Peach flight delay even though your reservation meets the required connection time, we will take one of the following measures only for the connecting flight with the same reservation number as the delayed flight.
  Delayed flights themselves are not eligible for transfers or refunds.

  • Transfer to other Peach flights on the same route
  • Refund connecting flight
  • Partial refund and transfer of remaining flights ( in case of multi connecting flights)

NOTICE

• Reservations with different reservation numbers from those of delayed or cancelled flights are not eligible for transfer/refund.
• Reservations that do not meet the required connection time will not be eligible for transfer/refund even if you are not allowed to board due to Peach flight delays.
• Compensation for transfer to another company's flight or alternative transportation, as well as accommodation and transportation expenses incurred due to flight delays or cancellations, are not covered.
• In the event that a passenger misses a Peach flight for any reason, including but not limited to cancellation or delay of another company's flight, the transfer/refund is not applicable.
• In the case of above ②, transfers/refunds for connecting flights are available at the Contact Center or airport counter.

About Multi-City Flights reservation

You can make select up to four (4) flight segments in one reservation.

• Ticketing fee are applied to each flight segment on a per-passenger basis.
• Separate handling fees for reservations will be required for purchases made through the Contact Center.
• Not available on at the airport counter.
• When purchasing sale or campaign fares, the sale or campaign being offered in the territory of the departure point of the first flight of your itinerary shall apply.

【Examples where Multi-City Flights cannot be made】

• Reservation for Multi-City Flights can be made with the maximum of 2 countries/regions including Japan.
  Example : Seoul (Incheon) – Osaka (Kansai) – Shanghai (Pudong) cannot be purchased in one booking.
• After returning to the departure airport, additional segment cannot be purchased in one booking.
  Example : Osaka (Kansai) – Okinawa (Naha) - Fukuoka – Osaka (Kansai) is three segments but no more segment can be added after returning to Osaka (Kansai).
• Reservations with duplicate routes (with same departure and destination city) cannot be processed.
  Example : Osaka (Kansai) – Okinawa (Naha) - Osaka (Kansai) – Okinawa (Naha) - Osaka (Kansai) is duplicate routes (with same departure and destination city) but no more segment can be added after returning to Osaka (Kansai).