About Multi-City Flights

• ▼Reservations
• ▼Recommended connecting flight times
• ▼Cancellations and Delays
• ▼Regarding Peach connecting flights
• ▼Payment fee
• ▼Reservation Changes

Starting from February 1st, 2017, customers booking on flypeach.com can select up to four (4) flight segments in one reservation.

Reservations

Muti-segment reservation is available on our Web site or the Contact Center.
(Not available on our mobile site nor at the airport counter.)
Separate handling fees for reservations will be required for purchases made through the Contact Center.
When purchasing sale or campaign fares, the sale or campaign being offered in the territory of the departure point of the first flight of your itinerary shall apply.

Notes :

• Reservation for Multi-City Flights can be made with the maximum of 2 countries/regions including Japan.
  Example : Seoul (Incheon) – Osaka (Kansai) – Shanghai (Pudong) cannot be purchased in one booking.
• After returning to the departure airport, additional segment cannot be purchased in one booking.
  Example : Osaka (Kansai) – Okinawa (Naha) - Fukuoka – Osaka (Kansai) is three segments but no more segment can be added after returning to Osaka (Kansai).
• Reservations with duplicate routes (with same departure and destination city) cannot be processed.

Recommended connecting flight times

For worry-free travel, Peach recommends these minimum connecting flight times when transferring from one Peach flight to another.

Please be advised that you are responsible for choosing flights that give you enough time for transferring between Peach flights and flights on other airlines.

Cancellations and Delays

In the event that a flight or flights on a single reservation cannot be made due to cancellations or extended delays caused by bad weather or circumstances attributable to our company, even when reservations have been made for connecting flights that adhere to our recommended connecting flight time, you can choose to transfer to a later Peach flight or receive a refund.

*In the event that flights are cancelled or severely delayed prior to departure of first flight in reservation

• Re-book to later Peach flight(s)
• Refund all flights

*In the event that flights are cancelled or severely delayed after departure of first flight in reservation

• Transfer to a later Peach flight
• Refund all flights that have not been flown
• Partial refund for flights that have not been flown, and re-booking to later date of remaining flights

Please be warned that any missed flights due to the traveler’s own circumstances cannot be transferred or refunded. Additionally, we will not compensate for transfers to flights operated by other airlines or transfer methods, nor will we compensate for any lodging, transportation or other expenses incurred (or will be incurred) as a result of the delay or cancellation.

Please be warned that we do not, under any circumstances, compensate for any flights that were purchased under a reservation number different than that of the original multi-segment reservation.

Regarding Peach connecting flights

Transferring between Peach flights requires check-in for each flight at each airport.
* Peach does not have transit counters does not offer boarding services for connecting flights at the gate.

Domestic Flight → Domestic Flight

ex: Sapporo (Shin-Chitose) → Osaka (Kansai) → Okinawa (Naha)

You will need to collect your baggage at arrival airport and check-in again.

Domestic Flight → International Flight

ex: Fukuoka → Okinawa (Naha) → Taipei (Taoyuan)

You will need to collect your baggage at arrival airport and check in again.
Travel documentation for immigration is required.

International Flight → Domestic Flight

ex: Seoul (Incheon) → Osaka (Kansai) → Sendai

You will need to collect your baggage at arrival airport and check-in again.
Travel documentation for immigration is required.

Payment fee

Payment fee are applied to each flight segment on a per-passenger basis.

Reservation Changes

Reservation changes can be made at the “Manage Booking” page of flypeach.com, even for those that do not fulfill the recommended connecting flight time. Please be aware of the minimum connecting time advised above when choosing your new flight and give yourself enough time for each subsequent flight.

Passport information cannot be updated from the reservation changes site if you have a reservation that requires a connecting flight from a domestic zone to an international zone. If you would like to update your passport information, please consult the Contact Center.