- KIXOsaka (Kansai)
- CTSSapporo (Shin-Chitose)
- NRTTokyo (Narita)
- HNDTokyo (Haneda)
- NGONagoya (Chubu)
- OKAOkinawa (Naha)
- ICNSeoul (Incheon)
- TPETaipei (Taoyuan)
- HKGHong Kong
- PVGShanghai (Pudong)
- BKKBangkok (Suvarnabhumi)
Delay/Cancellation Related Support
- The Timing to Decide a Delay/Cancellation
- The Latest Update of Signigicant Delay/Cancellation
- Notification of Significant Delay/Cancellation
- Handling of Applicable Air tickets
- Certification for a Significant Delay/Cancellation
- Regarding the Compensation for Accommodation and Transportation
The Timing to Decide a Delay/Cancellation
As the timing is depending on the actual situation, there could be case that we decide it just before the scheduled departure time.
In case of typhoons and bad weather, which can be forecasted in advance, we will try our best to decide the timing to announce the delay/cancellation notification as soon as possible.
The Latest Update of Signigicant Delay/Cancellation
You can confirm the latest operation status using your PC or Smartphone.
The latest update will be released via Peach website on the [Flight Status] page, 1 days before the scheduled departure date.
Notification of Significant Delay/Cancellation
When a flight is decided to delayed significantly/cancelled, we will announce through the methods below
1. Peach website [Flight Status] page
The latest flgiht operation information are updated here.
2. Public annoucements at the airport and via the flight status monitors
We will carry out public annoucements in the airport and show the information via the flight status display monitors.
3. Push notification in Peach app
We will inform you by push notification in adavance when flight delay or cancellation is decided.
*This applies to the booked flights displayed in the app.
In case of delay/cancellation confirmed in advance, we will notify you by email to your registered email address.
・The email will be sent with the below email address and subject:
In case your email box has been set to filter junk mail, please change your setting in advance.
Subject for Flight Delays: "Peach delayed flight information"
Subject for Flight Cancellations: "Peach cancelled flight information"
・How to confirm/update your registered email address
Please search it from the [Manage Booking] page. (The Booking Reference number is a must)
After retrieving the booking, you may update your email address at [Change Passenger Details].
・reception settings for push notification
Please switch on "push notifications" in the "notification settings" section of the app menu.
*Notification settings on your device are also required.
*Depends on the timing of delay/cancellation being decided, there could be case that the notification cannot be made through Peach website or emails, and being announced ath the airport.
*For bookings made via a travel agency, the notification will be made to the travel agency but not to customers directly.
Handling of Applicable Air tickets
If your flight has encountered a significant delay* or has been cancelled, we will provide you with a refund or an alternative flight transfer.
There is no handling fee required for this refund or alternative flight transfer by application through Peach website.
If tickets were purchased through a travel agency, please contact your agency within the application period.
*If a delay of more than two hours is decided before the start of check-in, the delay will be treated as a significant delay.
If it is decided after the start of check-in that the flight will be delayed for more than two hours, the ticket will be handled at the airport.
Certification for a Significant Delay/Cancellation
You can issue a Delay/Cancellation Certificate through Peach website.
*Both the Booking Reference number and the telephone number are required for certification.
*Delay Certificates are issued to flights encountering a delay for 10mins or above.
*If tickets were purchased through a travel agency, please contact your agency.
Regarding the Compensation for Accommodation and Transportation
Please understand that Peach will not compensate any other fees for your travel (e.g. Accommodation, transportation, etc.) due to this delay/cancellation.