• KIXOsaka (Kansai)
  • MMBMemanbetsu
  • KUHKushiro
  • CTSSapporo (Shin-Chitose)
  • SDJSendai
  • KIJNiigata
  • NRTTokyo (Narita)
  • HNDTokyo (Haneda)
  • NGONagoya (Chubu)
  • FUKFukuoka
  • OITOita
  • NGSNagasaki
  • KMIMiyazaki
  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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Passengers with Disabilities

Passengers with Disabilities

Booking

If you require special support at the airport or on board, after booking confirmation, please call Peach Contact Center or send us the "Wheelchair Check Form" at least 3 days prior to your departure.

Document submission form to contact center

In order for us to assist you at the airport and inside the cabin, we will contact you in advance to confirm:

  1. If you are traveling with a companion.

    Our cabin attendants are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory functions.
    For those passengers requiring such assistance, it is recommended to travel with an attendant*.

    *The attendant has to meet all of the following conditions.

    • Must be over the age of 12
    • Must be able to assist the attendee with evacuation procedures in the event of an emergency
    • Must not be required to assist anyone other than the attendee during an emergency evacuation
    • Must be aware of the attendee's condition and be able to provide any needed assistance
    • Must be seated next to the attendee
  2. If you have any mobility issues.

    In order for us to assist you at the airport and inside the cabin, please let us know your level of mobility.

    • Unable to walk without assistance
    • have an ability to walk in the cabin, but unable to ascend and descend stairs
    • Have an ability to ascend and descend stairs, but unable to walk a long distance
  3. About your wheelchair specifications

    Please inform us of the followings:

    • The number of wheelchairs
    • Manual or electric wheelchair
    • Foldable or non-foldable
    • Size (length, width, height)/ Weight

      *In case of foldable, please let us know the size of your wheelchair when folded.

    • Battery Type (for electric wheelchairs)

      *Please check with your wheelchair manufacturer if you are not sure which kind of battery is attached.

      *Depending on the battery type, different restrictions will apply for quantity and power consumption (Wh rating). Please click here for details.

Check-in

  • Airport Check-in time

    Check-in and security check procedures may take some time.
    Please make sure to come to the check-in counter by:

  • About your wheelchair

    We ask for your understanding that our staff may need to visually reconfirm the battery type of your wheelchair at the check-in counter.
    For customers with electric/battery-powered wheelchairs, please bring the operation manual especially if the battery type cannot be visually identified.

  • Wheelchair for lending

    You may use our wheelchair from Peach counter at the airport.
    Please do not hesitate to ask the airpoort staff for priority boarding if it takes time for you to go on board.

    *Wheelchairs are not available in the parking lot area or at curbside.
    Please have someone come to get the wheelchair from the check-in counter.

On Board

  • Boarding with walking aids (such as crutches, canes, walkers etc.)

    Walking aids are allowed to be brought on board if they can be stowed safely in cabin.
    The ones with sharp ends or if they are judged as dangerous goods, they may not be allowed to be brought on board.
    Use of artificial limbs is permitted.

  • Seat Assignment

    For security reasons, please be noted that we will assign your seat.
    Please note that for safety reasons, Emergency Exit Row Seats are not available for customers who need assistance.
    *There is a charge for first row (fast seat).

  • Belts

    You are requested to keep your seat in an upright position and keep your seatbelt fastened during takeoff and landing.
    Upper-body support equipment is available for customers who have difficulty remaining seated for an extended period. Please ask our contact center for arrangement when you request wheelchair support.

Arrival

If you have requested assistance in exiting the aircraft, please remain seated until our crew arrives to assist you.

Passengers Traveling with Service Dogs

Guide dogs/hearing assistance dogs/service dog can neither be checked in nor be carried on.
Pets or Emotional Assistance Animals cannot be either checked in or carried on.

Booking via Peach Contact Center

We ask passengers with assistance dogs to contact us at least 3 days prior to the departure.

Export And Import Quarantine will be required in Japan.

It is subject to quarantine depending on the country/region.
Please contact the consulate at destination and/or animal quarantine station by your own means.

You may be accompanied by an assitant dog in the cabin when you come to Japan from another country/region only if the requirements are fulfilled.

Check-in

  • Airport Check-in time

    Check-in and security check procedures may take some time.
    Please make sure to come to the check-in counter by:

  • Service Dog

    We will confirm with you for the followings at Peach counter at the airport.

    Guide dog: assistance dog user certificate/harness on the guide dog (white or yellow harness for guide dogs), or dog certificate/indication on the harness that the dog is an "assistance dog" or "hearing dog".
    Service dog: assistance dog certificate/indication on the harness that the dog is a "service dog".
    Hearing assistance dog: assistance dog certificate/indication on the harness that the dog is a "hearing assistance dog".
    Assistance dogs traveling from overseas to Japan:“Application for Temporary Certification of foreign Assistance Dog Users”

On Board

  • Seat Assignment

    For safety reasons, please be noted that we will assign your seat.
    Please note that for safety reasons Emergency Exit Row Seats are not available for customers who need assistance.
    *There is a charge for first row (fast seat).

Arrival

Please remain seated until our crew arrives to assist you.

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