• KIXOsaka (Kansai)
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  • SDJSendai
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  • NRTTokyo (Narita)
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  • ASJAmami
  • OKAOkinawa (Naha)
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  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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Passengers with Illness or Injury

Passengers Using Medical Oxygen Cylinders

Booking

Please send the OXYGEN CYLINDER CHECK FORM to Peach Contact Center at least 5 days prior to the date of departure.

  • For check-in/carry on

  • For using on board

    *Please note that MEDICAL INFORMATION FORM (MEDIF) must be issued within 14 days including the date of departure.

    *The "Medical Information Form (MEDIF)" should be issued by a physician, the "Special Assistance Request/Agreement" should be issued by the passenger.

  • Pictures of your oxygen cylinder(s)

    Please send us pictures to confirm your oxygen cylinder meets the following 3 requirements.

    ①An approved cylinder and is labeled.

    ②Gaseous oxygen for medical purposes, "O2" is labeled.

    ③It must have passed a stress test within the last 3 years (5 years for some cylinders).

Document submission form to contact center

In order for us to assist you at the airport and inside the cabin, we will contact you in advance to confirm:

  1. If you are traveling with a companion.

    The person using the cylinder or the attendant must be fully knowledgeable in its use when it is used in cabin.

    Our cabin attendants are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory functions.
    For those passengers requiring such assistance, it is recommended to travel with an attendant*.

    *The attendant has to meet all of the following conditions.

    • Must be over the age of 12
    • Must be able to assist the attendee with evacuation procedures in the event of an emergency
    • Must not be required to assist anyone other than the attendee during an emergency evacuation
    • Must be aware of the attendee's condition and be able to provide any needed assistance
    • Must be seated next to the attendee
  2. Requirements for Oxygen Cylinders

    Your oxygen cylinder must meet the following requirements for check-in/ carry on :

    • It must be an approved cylinder and have the symbol to show that it has passed the relevant inspection.
    • It must be gaseous oxygen for medical purposes, labeled as O2
    • It must have passed a stress test within the last 3 years (5 years for some cylinders).
    • Container made of fiberglass (Fiber Reinforced Plastics) must not lapsed 15 years after manufacturing.
    • It must not weigh more than 5 kg per cylinder
    • Maximum size(including accessories, carry-bag and carry cart etc. )
      For carry-on: within 50cm width X 40cm length X 25 height
      For check-in: The sum of 3 dimensions is 203cm or less

Check-in

  • Airport Check-in time

    Check-in and security check procedure may take some time.
    Please make sure to come to the check-in counter by:

  • about Oxygen Cylinders

    Please note that we will reconfirm the Oxygen cylinder at the check in counter.

On Board

  • Using oxygen cylinder in the cabin

    Oxygen Cylinder must be stored under the front seat when you use it in the cabin.
    Please be sure to bring enough length of portable oxygen connectors (or tubes).

  • Seat

    For security reasons, please be noted that we will assign your seat.
    Emergency exit row seats and 1st row seats will be excluded.

  • Assistance

    Peach crews are not permitted to assist any Medical Practices such as administering medicine or injection, although they are trained for First Aid.
    Please be noted that cabin attendants are not capable to assist a passenger exclusively.

Arrival

If you have requested assistance in exiting the aircraft, please remain seated until our crew arrives to assist you.

NOTICE
・Portable oxygen bottles, packs of liquid oxygen or oxygen generators for sports use are not allowed to be brought on the aircraft.
・Medical oxygen cylinders are prohibited as either carry-on baggage or checked baggage on flights departing from Shanghai (Pudong) International Airport.

Passengers Using Portable Oxygen Concentrator (POC)

Booking

Please send the PORTABLE OXYGEN CONCENTRATOR (POC) SPECIFICATION CHECK FORM to Peach Contact Center at least 5days prior to he date of departure.

Document submission form to contact center

In order for us to assist you at the airport and inside the cabin, we will contact you in advance to confirm :

  1. If you are traveling with a companion.

    The person using the Portable Oxygen Concentrator (POC) or the attendant must be fully knowledgeable in its use when it is used in cabin.

    Our cabin attendants are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory.
    For those passengers requiring such assistance, it is recommended to travel with an attendant*.

    *The attendant has to meet all of the following conditions.

    • Must be over the age of 12
    • Must be able to assist the attendee with evacuation procedures in the event of an emergency
    • Must not be required to assist anyone other than the attendee during an emergency evacuation
    • Must be aware of the attendee's condition and be able to provide any needed assistance
    • Must be seated next to the attendee
  2. Requirements for Portable Oxygen Concentrator (POC)

    Your Portable Oxygen Concentrator (POC) must meet the following requirements for check-in/ carry on/ using on board :

    • It is an approved POC and labeled [S-FAR106] on POC or Specification document.
    • Having sufficient battery power for 1.5 time of the duration of the flight to its destination.
    • All batteries for POC as carry-on baggage are protected from short circuit and are packaged in well protected cover/cushion that protects battery from physical damage.
    • Acceptable size including any accessories such as carry bag or cart is as follows.
      For Carry-on: Within 50cm width X 40cm length X 25cm height
      For Checked: The sum of 3 dimensions is 203cm or less

      *To prevent spare batteries from shorting, please wrap them appropriately to prevent contact with any metallic objects, including the terminals of other batteries.

Check-in

  • Airport Check-in time

    Check-in and security check procedure may take some time.
    Please make sure to come to the check-in counter by:

  • About Portable Oxygen Concentrator (POC)

    Please note that we will reconfirm Portable Oxygen Concentrator (POC) at check in counter.

On Board

  • Using Portable Oxygen Concentrator (POC) in the cabin

    Oxygen Cylinder must be stored under the front seat when you use it in he cabin.
    Please be sure to bring enough length of portable oxygen connectors (or tubes).

  • Seat

    For security reasons, please be noted that we will assign your seat.
    Emergency exit row seats and 1st row seats will be excluded.

  • Assistance

    Peach crews are not permitted to assist any Medical Practices such as administering medicine or injection, although they are trained for First Aid.
    Please be noted that cabin attendants are not capable to assist a passenger exclusively.

  • Power supply

    *There is no power supply for each seat.
    Please be prepared at least 150% of the expected flight time for the batteries in case of delay.

Arrival

If you have requested assistance in exiting the aircraft, please remain seated until our crew arrives to assist you.

Continuous Ambulatory Peritoneal Dialysis (CAPD)

Dialysis cannot be conducted onboard.

Continuous Positive Airway Pressure

For flight safety reasons, some medical equipment may not be allowed in cabin or as checked baggage.

Please inform us the Spesication of Continuous Positive Airway Pressure (CPAP) to Peach Contact Center at least 5 days prior to he date of departure.

*There is no power supply for each seat.

* You may be asked by the captain to turn it off without prior notice in case it affects aircraft instrument.

Continuous Ambulatory Peritoneal Dialysis (CAPD)

Dialysis cannot be conducted onboard.

Customers with Implantable Medical Device

You do not need to contact us before your travel.
It is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

  • Security Check

    Customers with implantable medical devices such us cardiac pacemaker, ICD, spinal cord stimulator etc. may respond to the metal detector.
    If you have any concern about the effect of the metal detector on your inplantable medical devices, please inform the staff in advance.
    You might need to take a pat-down inspection instead of the usual inspection method using a portal metal detector. Please follow the instructions of the security inspection staff.

Customers who have metal fasteners such as artificial joints in the body

You do not need to contact us before your travel.
It is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

  • Security Check

    Customers who have metal fasteners such as artificial joints in the body may respond to the metal detector.
    Please let the security inspection staff know in advance.
    You might need to take a pat-down inspection instead of the usual inspection method using a portal metal detector. Please follow the instructions of the security inspection staff.

Insulin syringes (injection needle) / Epinephrine auto injector

Passengers with diabetes or who use self-injection can bring their Insulin syringes (injection needle) and/or epinephrine auto injector in the cabin.
However, it is limited to passenger's personal use.

  • Security Check

    Please inform security check staff that you have the medical syringes (injection needles).
    it is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

  • Storage and Damages

    The cabin attendants are not allowed to take charge of or refrigerate your medication on board. Please prepare an insulated container for your medication in advance.
    We recommend you to prepare a document explaining the content and purpose (medical prescriptions, etc.) to go through the security check smoothly.

Customers with Ostomy Equipment

You do not need to contact us before your travel.
It is recommended to bring documentation such as a medical prescription or certificate to enable smooth boarding procedures.

Even for medical purposes, scissors and/or other cutting tools* are restricted items and not allowed to be carried on board. Please prepare it cut in advance.

*The cutting tools allowed to carry on board are limited to small scissors without a sharp-end and with edge length no more than 6cm.
Please note that scissors with edge length less than 6cm may also be prohibited in case of being judged as having a sharp-end.

Other Medical Equipments

For flight safety reasons, some medical equipment may not be allowed in cabin or as checked baggage.

Please inform us the Spesication of Other Medical Equipments to Peach Contact Center at least 5 days prior to he date of departure.

*There is no power supply for each seat.

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Passengers with Illness or Injury

The environment inside an operating aircraft is unique, and it may affect the conditions of your illness or injury. Please consult your physician to confirm if you are fit to travel by air.
Depending on your health condition, we may not permit you to board.

The following customers may not be permitted to board:

  • Customers with health concerns
  • Customers with major injuries
  • Customers who have had major surgery
  • Category 1, Category 2, Category 3 infectious diseases and those who are within the suspension period stipulated by the School Health and Safety Act in Japan, and those who have been suspected.

The cabin environment

The cabin environment at an altitude is different from that on the ground, so pressure change caused by changing flight altitude and climate states may sometimes adversely affect passenger’s medical condition.
Airplanes fly an altitude of 9,000~12,000M (30,000 to 40,000) feet, and aircraft cabin pressure get lower to 0.7-0.8 bars, which is equals to that altitude of 2000-2500 meters(approximately same as Mt. Fuji's fifth station).
Because of this, normal internal gases present in the human body expand. These expanded gases not discharged from the body may put pressure on wounds or internal organs possibly cause pain or breathing difficulties. Expanded gases not discharged from the body may put pressure on wounds or internal organs possibly cause pain or breathing difficulties.
The cabin pressure drops oxygen density to 70-80% of that at sea level and respiratory organs, the heart, blood vessels in the brain and serious anemia can all be adversely affected by low oxygen concentrations.
Moreover, low oxygen concentrations may also affect women in late stages of pregnancy and newborn babies.

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