• KIXOsaka (Kansai)
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  • NRTTokyo (Narita)
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  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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Passengers with visual, hearing or speech Disabilities

Passengers with Visual Disabilities

Booking

If you require special assistance at the airport or on board, please contact Peach Contact Center at least 3 days prior to your departure.

We offer accessibility services for your travel day, please let us confirm the followings in advance:

  1. If you are traveling with a companion.

    Our cabin attendants are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory.
    For those passengers requiring such assistance, it is recommended to travel with an attendant*.

    *The attendant has to meet all of the following conditions.

    • Must be over the age of 12
    • Must be able to assist the attendee with evacuation procedures in the event of an emergency
    • Must not be required to assist anyone other than the attendee during an emergency evacuation
    • Must be aware of the attendee's condition and be able to provide any needed assistance
    • Must be seated next to the attendee
  2. Request individual assistance

    Our staff will escort you at the airport and inside of the aircraft upon request.
    Please feel free to inform us if you need any assistance.

Check-in

  • Airport Check-in time

    Check-in and security check procedures may take some time.
    Please make sure to come to the check-in counter by:

On Board

  • Carry-on of White Canes

    You can bring your white cane on board. Please stow your cane somewhere for easy accessibility such as under the seat.

  • Assigning seats

    For security reasons, please be noted that we will assign your seat.
    Emergency exit row seats will be excluded.

  • Safety Instructions in Braille

    Brochure on the emergency cabin equipment in Braille is available for customers with visual disabilities
    Please ask a cabin attendant when necessary.

Arrival

If you have requested assistance in exiting the aircraft, please remain seated until our crew comes to your seat to assist you.

Passengers with Hearing and Speech Disabilities

For customers with hearing and speech disabilities, we offer relay services via Chat.

Or please fill in and submit the inquiry form obtained below.

Booking

If you require special assistance at the airport or on board, please contact Peach Contact Center at least 3 days prior to your departure.

We offer accessibility services for your travel day, please let us confirm the followings in advance:

  1. If you are traveling with a companion.

    Our cabin attendants are not permitted to provide medical services, to assist with feeding or personal hygiene and lavatory.
    For those customers requiring such assistance, it is recommended to travel with an escort*.

    *Escort is a passenger who meets all of the following conditions.

    • Must be over the age of 12
    • Must be able to assist the attendee with evacuation procedures in the event of an emergency
    • Must not be required to assist anyone other than the attendee during an emergency evacuation
    • Must be aware of the attendee's condition and be able to provide any needed assistance
    • Must be seated next to attendee
  2. Request individual assistance at the airport

    Our staff will escort you from the airport counter to inside of the aircraft/ from inside of the aircraft to the Arrival lobby upon request.
    Please feel free to inform us if you need any assistance.

Check-in

  • Airport Check-in time

    Check-in and security check procedures may take some time.
    Please make sure to come to the check-in counter by:

On Board

  • Writing tool

    Writing tool is available on board
    Please ask a cabin attendant when necessary.

Arrival

If you have requested assistance in exiting the aircraft, please remain seated until our crew comes to your seat to assist you.

Passengers Traveling with Service Dogs

Assistance dogs including guide dogs, hearing dogs, and mobility assistance dogs can be brought on board.
Pets or Emotional Assistance Animals can neither be checked in nor be carried on.

Booking

We ask passengers with assistance dogs to contact us at least 3 days prior to the departure.

Export And Import Quarantine will be required in Japan.

It is subject to quarantine depending on the country/region.
Please contact the consulate at destination and/or animal quarantine station by your own means.

You may be accompanied by an assitant dog in the cabin when you come to Japan from another country/region only if the requirements are fulfilled.

Check-in

  • Airport Check-in time

    Check-in and security check procedures may take some time.
    Please make sure to come to the check-in counter by:

  • Service Dog

    We will confirm with you for the followings at Peach counter at the airport.

    Guide dog: assistance dog user certificate/harness on the guide dog (white or yellow harness for guide dogs).
    Service dog: assistance dog certificate/indication on the harness that the dog is a "service dog".
    Hearing assistance dog: assistance dog certificate/indication on the harness that the dog is a "hearing assistance dog".
    Assistance dogs traveling from overseas to Japan:“Application for Temporary Certification of foreign Assistance Dog Users”

On Board

  • Seat Assignment

    For safety reasons, please be noted that we will assign your seat.
    Please note that for safety reasons Emergency Exit Row Seats are not available for customers who need assistance.

    *There is a charge for first row (fast seat).

Arrival

Please remain seated until our crew arrives to assist you.

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