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Privacy Policy


The Privacy Policy will apply to all customers using any Peach Aviation Limited services, products and websites. This Privacy Policy does not apply to sites managed by other companies. In order to provide useful information and services to the user, links to other websites are introduced on the Peach Aviation Limited site. This privacy does not apply to sites accessed via such links. We recommend that you check the privacy protection policies of each individual website.

【Purpose of collecting personal information】

Personal information obtained from customers will be used for the following purposes:
[1] Reservations, ticket sales, check-in, airport services and in-flight services with regard to air transport services
[2] Reservations, ticket sales, check-in, airport services for interline transportation, wet lease, code share, intermodal transportation.
[3] Guidance, provision, and management of other services and products offered by Peach Aviation Limited
[4] All operations incidental or related to the above[1]-[4]
[5] Implementation of questionnaires concerning service and products, etc. offered by Peach Aviation Limited
[6] Development of new services and products
[7] Management and information provision for various events and campaigns
[8] Notification of services and products offered by Peach Aviation Limited
[9] Management and notification of services, products, events and campaigns of Peach Aviation Limited companies and partner companies.
[10] Responses to inquiries and requests
[11] Sales of insurance and their associated services as ACE insurance's agent.
Note: Please find more details about purpose of using personal information by ACE insurance in its Home Page.

【Collecting Personal Information】

Peach Aviation Limited will obtain personal information only by fair and appropriate means.


Protection of personal information during transfer is secured using SSL (Secure Sockets Layer) encryption technology. This means that any information you provided when using this site cannot be accessed by an unauthorised third person. Furthermore, a firewall and anti-virus measures have been installed to prevent disclosure, appropriation, alteration, etc, of personal information.

【Email Usage】

When we send mail to our customers, the following data may be collected:
The status of HTML e-mails, ie, whether they have been opened or previewed (using Web beacons *2)
Whether our site has been accessed via a link in a text e-mail or HTML mail.

*1 Cookies –
A technology used to identify a user’s computer. The Help button on the tool-bar of almost all browsers explains how to refuse the registration of new Cookies, how to switch off the Cookie function, and can also be used to alert you to a new Cookie.
*2 Web beacon –
Minute pictures invisible to the naked eye (1×1 pixel GIF) that are embedded into webpages or HTML e-mails and used to record the following data: opening/previewing of e-mails, and access to websites using links in e-mails. Peach Aviation Limited uses Web beacons when distributing HTML e-mail.

【Disclosure to Third (3rd) Party】

Peach Aviation Limited will not disclose or provide personal customer information to any third parties except under the following circumstances or for the following purposes. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.
[1] Customer consent has been obtained.
[2] Disclosure or provision is required by laws or regulations.
[3] Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
[4] Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
[5] Before providing information, the following information is provided and made available to the respective customer, and provision of such information may be suspended upon the customer’s request:
1. The purpose of obtaining information is to provide such information to a third party;
2. Specific personal data items to be provided to a third party;
3. The means by which such personal information is provided to a third party; and
4. Provisions of personal information identifying individual customers shall be suspended
upon the customers’ request.
[6] Data or information is provided in a format that does not disclose identity, as in statistical data.

【Personal Information to be shared;】

Customer Name, Address, Telephone and Fax numbers, E-mail Addresses, Business Contact (Name of Company, Department, Title, Address, Telephone and Fax Numbers), Mailing Address, need for special assistance, Age (date of Birth), Travel Preferences, Travel History, IP addresses, Browser information, etc.

Peach Aviation Limited will be responsible for management of personal information submitted to and collected by the websites.

【Business entrustment;】

From time to time, Peach Aviation Limited may entrust its business operations to third parties to which personal information may also be disclosed to the extent required. In these cases, Peach Aviation Limited will implement all appropriate measures with such third parties to safeguard the confidentiality of customer data, including establishing agreements on the handling of such personal information.

【Managing Personal Information】

We manage our customers’ information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. We ensure that our board members and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information shall be established separately in accordance with the purpose for which such information is used. Following the expiration of this period, Peach Aviation Limited shall dispose of the information in question by appropriate methods.

【Disclosure, correction, deletion, addition, discontinuance, and erasure.】

Any customer request for;

1. the disclosure,
2. the correction, deletion, or addition, or
3. the discontinuance and erasure of personal information held by Peach Aviation Limited will be received by mail at the following address:

Personal information desk
Peach Aviation Limited
Kensetsu-to 5th floor, 1-Senshukuko-kita,
Izumisano-shi, Osaka, Japan 549-8585

Such requests shall be handled as follows, within a reasonable timeframe, after such requests are determined to be authentic.
A customer request may be rejected partially or entirely if compliance with such request would endanger the life, health, or property of the customer or a third party; seriously impact

Peach Aviation Limited’s. business operations; or result in a violation of laws or regulations.

1. Appropriate acknowledgement will be made of receipt of disclosure requests.
2. Correction, deletion, or addition shall be undertaken after due review of requests.
3. Discontinuance and erasure shall be undertaken by appropriate methods. However, we remind customers that such requests may impede the provision of services to the customer, despite our best intentions.

【Application and Modification of Privacy Policy】

This Privacy Policy explains how Peach Aviation Limited handles personal customer information. Use of Peach Aviation Limited services and products by a customer is deemed to constitute full understanding of and consent to the terms of this Privacy Policy.

This Privacy Policy is subject to revision by Peach Aviation Limited at any time.

【Links to Third Party Websites】

This privacy statement only covers websites that we own and control. It does not cover links to other websites and accordingly any information collected by those parties that own and control those websites or their use of cookies. Please be aware that individual organizations operate their own policies regarding the use of personal information and the use of cookies. If you have a concern regarding the way your personal information will be used on other sites then you are advised to read the relevant privacy statement or in the absence of such a statement on the site, contact the company concerned. Any data stored by third party websites are stored completely separately by third party.