• KIXOsaka (Kansai)
  • MMBMemanbetsu
  • KUHKushiro
  • CTSSapporo (Shin-Chitose)
  • SDJSendai
  • KIJNiigata
  • NRTTokyo (Narita)
  • HNDTokyo (Haneda)
  • NGONagoya (Chubu)
  • FUKFukuoka
  • OITOita
  • NGSNagasaki
  • KMIMiyazaki
  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
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How to operate ticket transfers and refunds in the event of flight cancellations and significant delays*

  • If a delay of one hour or more for domestic flights and two hours or more for international flights is determined by the start of check-in, it will be treated as a significant delay. If a significant delay is determined after check-in has started, handling of your ticket will be advised at the airport.

Flights subject to cancellation or significant delay can be transferred or refunded free of charge, regardless of the fare type.

How to check if your flight is cancelled or significantly delayed

If your booked flight is subject to cancellation or significant delay, you can confirm this by doing the following.
Have your booking number (6-digit alphanumeric number) ready at hand, which you will find in the email sent to you during the booking process.

For more information on how your ticket is handled in the event of a flight cancellation or significant delay, please click here.

  1. Step 1. 
    Log in to the 'Manage Booking site'

    予約確認:変更 イメージ画像
    予約確認:変更 イメージ画像
    1. Enter the booking number (6 alphanumeric digits) and the passenger's surname
    2. Press the reservation search button.
    • Reservations purchased through a travel agent are not eligible.
  2. Step 2. 
    Check the 'Notice of transfer/
    refund of booked flights'.

    欠航・大幅遅延対象便の確認方法 イメージ画像
    欠航・大幅遅延対象便の確認方法 イメージ画像

    Click on image to view PDF

How to transfer to another Peach flight

If your booked flight is cancelled or severely delayed, you can transfer to another Peach flight by following the steps below.

  • There is no charge for transferring the flight.

How to transfer to another Peach flight

他のPeach便への振り替えの操作方法 イメージ画像
他のPeach便への振り替えの操作方法 イメージ画像

Click on image to view PDF

How to operate a refund

If your booked flight is subject to cancellation or significant delay, you can submit your request for refund by following these steps.

  • There is no charge for refunds.

How to make a refund

払い戻しの操作方法 イメージ画像
払い戻しの操作方法 イメージ画像

Click on image to view PDF