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How to check in

All passengers departing from Japan (except Haneda and Shin-Chitose airport for international flights) are required to complete check-in at the Peach Kiosks.

No gate check-in or transit desk check-in is possible for Peach customers. All customers must finish check-in at the check-in counters or kiosks.

Please complete your check-in procedure before the check-in close time.

Domestic flights

3 Important things to know

  1. Bring a printed copy of your itinerary or your booking number to the airport.
  2. Our check-in counter for domestic flights is located at Kansai International Airport Terminal 2.
    *It will take about 10 minutes from Terminal 1. Please insure you leave plenty of time.
  3. Check-in closes strictly 30 minutes before the scheduled departure.

【Check-in Flow】

[Step1 Before Getting to the Airport]

  • Please finish the purchase of both air ticket and checked baggage by 60 minutes before flight departure.
    * It is available to select a seat 3 hours prior to the scheduled departure time.
    * You cannot select a seat at check-in time.
  • Make sure you have your printed itinerary with you.
    Your itinerary is sent to your registered email address. If printing is not possible, please be sure to make a note of the booking number.

【Note】
If you bring neither a copy of your itinerary nor booking number to the airport, you may not be able to board the flight.
For other information about connection flights, please click here.

[Step2 Check-in]

  • Please complete check-in with our kiosks between 90 minutes and 30 minutes before the scheduled departure. (For the first departing flights from Kansai International Airport, check-in is open at 5:30 am until 25 minutes prior to the departure.
    Hold the barcode on your itinerary under the scanner on the kiosk. If you do not have the barcode, please enter the booking number.
  • A boarding pass will print for each passenger (including infants). Please take it with you. *if you need special assistance, please call our contact center in advance and come to our check-in counter at least 60 minutes before the scheduled departure.

【Caution】
If check-in is not completed by 30 minutes before the scheduled departure, you will not be able to board the flight and you may lose your fare in full.

*Kansai International Airport check-in kiosks are opened until 25 minutes before the scheduled departure.

[Step3 Checked Baggage (*with checked baggage)]

Once checked-in, go to the checked baggage counter if you have baggage to check-in.
*A fee is charged for checked baggage; Please see here for details.
(The fee for checked baggage is already included in some fare types)

[Step4 Security Checkpoint]

●Departing from Kansai International Airport (KIX)
Please arrive at the security inspection checkpoint no later than 20 minutes
before departure.
Hold your barding pass over the scanner provided at the entrance of security inspection checkpoint.

●Departing from other airports
Please arrive at the security checkpoint no later than 25 minutes
. At the entrance of security checkpoint, please show your boarding pass to the security officers.
*The time of arriving at the security point is different from airports.

*The time of arriving at the security point is different from airports.

[To the Boarding Gate]

●Departing from Kansai International Airport (KIX)
Passengers go to the aircraft by walk. Please wait at the waiting area.

●Departing from other airports
Please come to the departure gate no later than 20 minutes prior to departure.
Please show your boarding pass to our staff.

[Departure]



International flights

3 Important things to know

  1. Bring a printed copy of your itinerary and your travel documents (e.g passport and a visa) to the airport.
  2. Check-in closes strictly 50 min prior to the scheduled departure time.
    *It will take about 10 minutes from Terminal 1. Please insure you leave plenty of time.
  3. Our check-in counter for international flights is located at Kansai International Airport Terminal 2.

【Check-in Flow】

[Step1 Before Getting to the Airport]

  • Before check-in, you need to complete booking including seat selection and payment.
  • Please make sure you bring the following documents.
- Printed itinerary
*some countries require your return flight ticket or booking confirmation to a third country.
- Passport
- Visa (depends on your destination)
*Check the expiration date of your passport as some countries require that your passport remain valid for a certain amount of time. Some countries require transit and/or travel visas based on your nationality and itinerary. It is your responsibility to ensure that you have all the necessary travel documents to enter and/or transit countries on your itinerary.
For other information about connection flights, please click here.

[Step2 Check-in]

  • Please complete check-in between 120 min and 50 min before the scheduled departure time.
  • Hold the bar-code on your itinerary under the scanner on the kiosk. A boarding pass will be printed for each passenger (including infants). Please take it with you.
  • If you need special assistance, please call our contact center in advance and come to our check-in counter at least 80 min before the scheduled departure time.

*Automated check-in kiosks are available only at Airports in Japan except Haneda and Shin-Chitose airport. Please come to our check-in counter at other airports.

【Caution】
If check-in is not completed by 50 min before the scheduled departure time, you will not be able to board the flight and you may lose your fare in full.

[Step3 Checked Baggage (*with checked baggage)]

Please check your baggage 50 min before departure time. *A fee is charged for checked baggage. Please see here for details.

[Step4 Security Checkpoint]

Security check and passport control is often crowded and it may take time to pass the checkpoints. Please be aware of your boarding time at all times.
If you depart from Kansai Airport, please pass the security check point at least 30 minutes prior to departure.

[Step5 To the Boarding Gate]

  • Please come to the gate 30 min before the scheduled departure time. If you come to the gate later than that time, we may refuse your boarding.
  • Please show your boarding pass and passport at the boarding gate.

[Departure]