• KIXOsaka (Kansai)
  • KUHKushiro
  • CTSSapporo (Shin-Chitose)
  • SDJSendai
  • KIJNiigata
  • NRTTokyo (Narita)
  • HNDTokyo (Haneda)
  • MYJMatsuyama / Ehime
  • FUKFukuoka
  • NGSNagasaki
  • KMIMiyazaki
  • KOJKagoshima
  • ASJAmami
  • OKAOkinawa (Naha)
  • ISGIshigaki
  • ICNSeoul (Incheon)
  • PUSBusan
  • TPETaipei (Taoyuan)
  • KHHKaohsiung
  • HKGHong Kong
  • PVGShanghai (Pudong)
  • BKKBangkok (Suvarnabhumi)
MAP
出発日
 
Input error
 

Refund information

Dear Customer,

We deeply apologize for the inconvenience caused by the flight cancellation. Please apply for a refund by filling out the application form below.
* If you hope to refund due to heavy delay, please ask to our contact center or airport counter.

Deadline for Refund Application depends on the cause:
Heavy delay and cancellation due to

・Weather conditions or other disaster: Within 10 days from the reserved flight departure date
・Aircraft maintenance: Within 30 days from the reserved flight departure date

・If the original payment was made by a credit card, China Union Pay, Alipay, WeChat Pay or d Payment, we will refund to those accounts or you may request a refund as Peach Points.
・If your original payment was made at convenience store or through internet banking, we will refund to your bank account or as Peach Points.
・If your original payment was made by Peach Points, we will refund as Peach Points.
・If your original payment was made by Peach Points and credit card, the amount you have paid by a credit card will be refunded to your credit card account, and the rest of amount will be refunded as Peach Points. You may also request the full amount to refund as Peach Points.

Refund may take 1-2 months to process. Please use caution when filling out the application. Errors on your application could cause delays in processing your refund. If your ticket was purchased via a travel agency, please contact the agency directly for refund by the refund deadline.

If you booked at a travel agent, please contact your travel agent before deadline.

If you hold insurance, refunds for insurance fees must be separately requested directly from the insurance company; insurance fees will not be refunded by Peach. Please contact the insurance company if your travel plans are changed or decide to cancel your itinerary.

1, Please Enter Your Booking Number and Phone Number.
2, Please confirm the details and select flight to refund.

A. If original payment was made by a credit card, China Union Pay, Alipay, WeChat Pay or d Payment
please select either "Refund All Itinerary" or "Refund Only Cancelled Flight".

B. If original payment was made at convenience store or through internet banking,
please enter the name of your bank account details in JAPANESE TWO-BYTE
KATAKANA-LETTERS (e.g. ピーチnot as ピーチ)..
AND please select either or "Refund All Itinerary" or "Refund Only Cancelled Flight"

1.Within two weeks after receiving your application, an email will be sent to the email address registered in the booking record.
*This email is only available in Japanese.
2.Please proceed to the URL in the email to fill in bank account details to receive refund.
3.Please provide the name of your refund destination bank account, bank, branch and number in the registration form.
 *Please have your account details on hand when you fill out the refund request form,
 *Email for refund procedure will be sent from “noreply@resmail.flypeach.com”.
 Please check your email settings/filters to ensure proper delivery to your inbox.
 *If bank is located outside Japan, please contact our contact center for the refund.


Please login here for refund.